Camtasia Studio is hanging - but still play the recored video

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I'm working on a 93 minute Camtasia Recording.Camtasia Studio freezes when I play the movie. The timeline does not move and it will not respond to either keystrokes or mouse clicks, though the movie is still playing. The only way to shut down Camtasia Studio is End Process from Windows Task Manager. When I open other programs and minimizes it, the entire Camtasia Studio area are white, except the video player area, thats plays the movie.
This creates a lot of problem for me now because I'm working on a master's thesis.
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henry.johansen

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  • frustrated

Posted 5 years ago

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lito-soft

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When the problem happened, you were editing captions at an earlier version of 8.3!?

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henry.johansen

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Yes, I did editing captions
I bought Camtasia 8 25 March 2014 and upgraded it to 8.4 yesterday (21 May), and the problem has been all along. If I moves the timeline only with the mouse, then I can avoid that camtasia freezes. And I have to regulary save the project, just in case of freezing....





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Kaitlin

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Hey Henry,

Sorry for the trouble - I wanted to let you know that what you're experiencing is certainly not normal for Camtasia. Can you please get in touch with Tech Support? They'll be able to help you out.

Good luck with your thesis!
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lito-soft

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Henry,

The problem you are reporting is a bug!

This bug only happens when you are editing captions and you command 'play' video, inside of projects that contains a lot of subtitles.

If before giving the 'play' command you take the care to leave the editing captions tab and eg return to the 'Clip bin' tab certainly the bug will not happen.

It's like if Camtasia Studio is not able to play the video while updating the content of the subtitles on 'captions' side guide.

While this bug is not resolved, all you can do is always remember that when complete the editing of any subtitle you need mandatory to abandon the captions tab before command 'play'. If you forget this, you will be forced to end the process 'Camtasia' by  the 'Task Manager', because there is no Christ that allows to execute any command at this point, Therefore, the attitude of pressing CTRL-S to save the project at regular intervals is very correct and should become an addiction!

IMHO this also is not normal.

Please try the technique I'm describing, try to reproduce the error and confirm to me if my reasoning is correct.

I hope this bug can be resolved soon.

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(Edited)
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lito-soft

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Dear Kaitlin,

Here is being reported a bug. This is not an individual problem that deserves to send the customer to contact the 'Tech Support'.

It is you who needs to trigger the correct department for that bug becomes resolved.

tks 

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Kaitlin

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Hey lito-soft,

Contacting technical support is the best way to resolve bugs such as this; it helps alert the entire technical team to the problem by uniting the customer, the technical reps, and the development teams around the issue.

Are you experiencing this problem as well? Have you been in touch with technical support and found that they were unable to resolve the problem? If there is a larger thread that I am unaware of regarding this particular issue with version 8, please let me know and I will merge them together.

Thank you for your help!
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lito-soft

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Dear Kaitlin,

This bug is very old. Before contacting technical support I always research the forum topics. As you can check, there are several reports of this issue, however, masked under labels as 'frozen timeline with video running', 'no command responds' and various other titles that people's creativity could invent.

When I see that the issue has been reported numerous times but there was never a definitive solution, I understand that this is a bug not yet identified. In this case it is pointless contacting technical support, because they already know the problem but not the solution.

I only identified 'when' the problem happens recently. However, in some small projects that do not have significant editing captions the problem not happens.

I would like that other users also be able to corroborate the scenario that calls the bug before contacting technical support. (See my first answer to the question). So when triggered the support, the bug can be reproduced thereby increasing the chances of being resolved.

This is why I am appealing to Henry confirm that my alternative technique works fine.

Thanks fou your attention.

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(Edited)
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Kaitlin

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Hi Lito-Soft,

Sorry about that. This isn't a bug that I, personally, had seen discussed very often on these forums. I didn't think to look for others because I was not immediately aware of a larger thread, and it seemed that this was something Technical Support could resolve.

Having spoken with a member from each the Camtasia team and the Technical team just now in regard to this thread, I have found that this bug is, in fact, on their log. For that reason, contacting tech support is the best course of action for now. It will help add weight to the prevalence of the bug, and they may be able to find a solution for you, Henry.

That said, I apologize that I don't have a better answer for either of you at the moment, and, Lito-soft, I genuinely appreciate your help and thoroughness with the issue. I will see to cleaning up existing threads to the best of my ability. I think you'll agree that consolidating is important so that things like this don't happen again ;)

Thank you


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henry.johansen

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Tonight I received this email from TechSmith Technical Support:

Henry,

The problem you are reporting is a bug!

This bug only happens when you are editing captions and you command 'play' video.

If before giving the 'play' command you take the care to leave the editing captions tab and eg return to the 'Clip bin' tab certainly the bug will not happen.

It's like if Camtasia Studio is not able to play the video while updating the content of the subtitles on 'captions' side guide.

While this bug is not resolved, all you can do is always remember that when complete the editing of any legend, you need mandatory to abandon the captions tab before command 'play'. If you forget this, you will be forced to end the process 'Camtasia' by  the 'Task Manager', because there is no Christ that allows to execute any command at this time. Therefore, the attitude of pressing CTRL-S to save the project at regular intervals is very correct and should become an addiction!

IMHO this also is not normal.

I hope this bug can be resolved soon.

@>-->---


(Edited)
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lito-soft

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Henry, who wrote it was me, I'm not tech support, but just a user like you.

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lito-soft

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Please try the technique I'm describing, try to reproduce the error and confirm to me if my reasoning is correct.

@>-->---

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henry.johansen

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lito-soft,

You're better than Technical Support, because the problem is exactly the way you describe it.

I have tried out your technique and Your reasoning is correct

When I hide the Captions edit tab, I can play and stop without hanging up. When I take up again the Captions edit tab, it hangs up when I play.
----
By the way, here is the respons from Technical Support
"
Is this project heavily edited? How large is the .camproj file?
I'd like to collect the following directx diagnostic report.
http://youtu.be/I3Rzvawo0Hk
"







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lito-soft

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Tks Henry! 

Maybe -one day- Kaitlin can reward myself with a free license of Camtasia Studio ...
I have found serious problems in the import and export subtitles process in srt, that the Board of TechSmith would appreciate it very much!

Your feedback is the main reason because I not trigger the Technical Support!

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(Edited)
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lito-soft

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Dear Kaitlin,

My essential suspicion is that this problem happens when:

  • An external subtitle file was 'imported' to the project
  • Several editions, synchronization timing adjustments and additional subtitles were processed in the captions
  • Eventually there is more than one track of subtitles
  • Eventually was used the 'Split' command on any of the subtitle tracks

Then -when put the video to run- the player can not follow the big report of editions in real time to synchronize the updating of subtitles contents in 'caption' tab with the video. 

This is the reason why it hangs up the interface and crashes when 'play' is commanded.

I do not know how is the internal format of the 'editions report'... but it should be something in chronological order growing and not follow the order of editions in the timing that they were done... so the player could go reading it gradually during the 'play' and not have to read it full every step of the evolution of the video.

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(Edited)
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lito-soft

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Please, inform when this issue be solved!

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Bernadette Mirro

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I used a different work around for this - I copied the audio for the tutorial into a new cam file.  I synced the captions just to the audio - copied the track the captions were on and pasted into my longer tutorial file.   Worked like a charm!

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