Hello all, I captured 960x600 resolution video about 1 minute and looks great in the preview. It is almost nearly pixel by pixel perfect. But, when I produce the final output in mp4 (960x600 res) file, then I could see that quality of the final output in mp4 is quite different from the one I had in preview. It is not that it is totally not viewable but I could see that some fonts in red color get little fuzzy and contrast and brightness seems to lost a bit and I can tell it is different from preview. Please let me know if there are anyway to adjust this? Thanks in advance.
Posted 7 years ago
kayakman, Champion
It sounds like you're on a PC. I don't know if this problem exists on a PC, but it is pretty much universal in CS on a Mac ( not due to the OS, as other screen capture software doesn't have this problem). Any export to MP4 or anything else gets washed out, but the preview looks great.
kayakman, Champion
ya, I'm on a PC [Win 7 64]; guess that's why I never see the issue?
I am on a PC and I have the problem . .gray cast
(Edited)
Kelly Mullins, TechSmith Employee & Helper
Hello,
Has anyone on this thread contacted our Technical Support concerning this issue?
If not, please consider doing so as they are best equipped to help with this issue.
This is service is free and they strive to get back with you within 24 business hours. Please, submit a
ticket at,
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Or call, >>> 1.517.381.2300
Toll Free: 800.517.3001 (U.S. &
Canada Only)
8:00 AM to 7:00 PM EST Monday through
Friday
Has anyone on this thread contacted our Technical Support concerning this issue?
If not, please consider doing so as they are best equipped to help with this issue.
This is service is free and they strive to get back with you within 24 business hours. Please, submit a
ticket at,
https://support.techsmith.com/hc/en-us/requests/new
Or call, >>> 1.517.381.2300
Toll Free: 800.517.3001 (U.S. &
Canada Only)
8:00 AM to 7:00 PM EST Monday through
Friday
Aloha Kelly,
What a great idea! Haha! That's already been tried, and we have been at this for years now. :-)
You guys are responsive, and helpful, but--you have not figured out how to solve this problem, and I have not seen it "officially" addressed. I'm not saying it has not been addressed, just saying I have not seen it.
I am editing videos right now, and it pains me to see nice crisp video in Camtasia, then the rendered video looks fuzzy, crappy, messed up hues, and more.
Just the other day I briefly tested OBS, and I noticed a few things that made me think. But I just can't break up with Camtasia.
Also, after all of these years, and comments on this, why is it necessary to submit a support ticket? Your CUSTOMERS are talking to you, on YOUR website.
Do a little diggin, Kelly, and you will see how far back, and how much this has been discussed.
Thanks for trying though! :-)
Don't Get Mad...Get Skills!
-Billy
What a great idea! Haha! That's already been tried, and we have been at this for years now. :-)
You guys are responsive, and helpful, but--you have not figured out how to solve this problem, and I have not seen it "officially" addressed. I'm not saying it has not been addressed, just saying I have not seen it.
I am editing videos right now, and it pains me to see nice crisp video in Camtasia, then the rendered video looks fuzzy, crappy, messed up hues, and more.
Just the other day I briefly tested OBS, and I noticed a few things that made me think. But I just can't break up with Camtasia.
Also, after all of these years, and comments on this, why is it necessary to submit a support ticket? Your CUSTOMERS are talking to you, on YOUR website.
Do a little diggin, Kelly, and you will see how far back, and how much this has been discussed.
Thanks for trying though! :-)
Don't Get Mad...Get Skills!
-Billy
Kelly Mullins, TechSmith Employee & Helper
Is there a way you can send me a link to one of the videos you are having trouble with? I would like to see firsthand what is occurring.
Kelly
Kelly
The best way to see it first hand is to install Camtasia (I'm on a Mac, but it sounds like Windows users are having the same issue), do a screen capture of something with detail and nice colors.
Look at it in the preview window, and everything looks crisp and clear and bright, just like it should.
Now export it and compare the video side by side with the preview video. The exported video is washed out / gray, the colors have lost their life, the contrast is lessened, etc.
Now spend hours and hours trying to fix it, try many variations on settings, scour the internet looking for answers, post in the forums, etc, etc.
Rinse and repeat.
If you want the full effect turn on your kitchen disposal, take out a $100 bill, and put it in and watch it go down the drain.
Look at it in the preview window, and everything looks crisp and clear and bright, just like it should.
Now export it and compare the video side by side with the preview video. The exported video is washed out / gray, the colors have lost their life, the contrast is lessened, etc.
Now spend hours and hours trying to fix it, try many variations on settings, scour the internet looking for answers, post in the forums, etc, etc.
Rinse and repeat.
If you want the full effect turn on your kitchen disposal, take out a $100 bill, and put it in and watch it go down the drain.
kayakman, Champion
I cannot reproduce your issue; I'm on Windows and my productions are of excellent quality [full color large format photos, extremely dense software app UIs, etc; all at 1920x1080 HD
I have seen issues with different players or browsers [color settings] affecting colors, but my MP4 w/controller productions are world class re quality
specifics and an example would help; if you custom produce, are you setting video quality to 70% or higher, with H264 at high?
or better yet, contact tech support
I have seen issues with different players or browsers [color settings] affecting colors, but my MP4 w/controller productions are world class re quality
specifics and an example would help; if you custom produce, are you setting video quality to 70% or higher, with H264 at high?
or better yet, contact tech support
That's funny, Metzen! Haha!
I think you are beginning to understand our frustration, Kelly.
When I wrap up this course I'm working on, I will put something together for you.
I'm beginning to think you are a new employee, and you are eager to help - thanks.
While you wait for me to put something together for you, dig a little in the forum so you can begin to understand.
While you wait for me, try it out for yourself.
1. Open Camtasia
2. Enable Record the screen.
3. Webcam on
4. Record Audio
5. Press the BIG, red, record button (F9).
6. Capture screen, audio, and video.
7. Stop recording (F10).
8. Key out the green screen.
9. Enjoy how crisp the webcam 1080p makes you look.
10. Render
11. Get over your dissapointment.
12. Go to Techsmith forum and hope for a solution.
Then do like Metzen says, and repeat. :-)
Hope that helps you, until I can make a vid and show you.
Thanks for trying to help.
Aloha!
I think you are beginning to understand our frustration, Kelly.
When I wrap up this course I'm working on, I will put something together for you.
I'm beginning to think you are a new employee, and you are eager to help - thanks.
While you wait for me to put something together for you, dig a little in the forum so you can begin to understand.
While you wait for me, try it out for yourself.
1. Open Camtasia
2. Enable Record the screen.
3. Webcam on
4. Record Audio
5. Press the BIG, red, record button (F9).
6. Capture screen, audio, and video.
7. Stop recording (F10).
8. Key out the green screen.
9. Enjoy how crisp the webcam 1080p makes you look.
10. Render
11. Get over your dissapointment.
12. Go to Techsmith forum and hope for a solution.
Then do like Metzen says, and repeat. :-)
Hope that helps you, until I can make a vid and show you.
Thanks for trying to help.
Aloha!
Kayakman, I have tried all of those settings, and multiple browsers, and monitors.
Yet I still get poor end results.
What type of hardware are you using? Maybe it's a hardware issue. I even installed a GPU, and it did not make a difference.
As soon as I can I'll post some images and a video.
Thanks!
Yet I still get poor end results.
What type of hardware are you using? Maybe it's a hardware issue. I even installed a GPU, and it did not make a difference.
As soon as I can I'll post some images and a video.
Thanks!
kayakman, Champion
I use a Lenovo laptop, 8 GB RAM, Intel i5 CPU; all my captures on a 24" external monitor [1920x1080], built-in graphics, external USB mic [Audio Techniques],external speaker, I use the Laptop's built-in web cam when appropriate
so, not very robust stuff
could you also do a short project that results in the issue, and screencast the entire process [editing thru production; host on Screencast.com?
FYI, I make a lot of photo slide show music videos at 1920x1080, and I'm really picky re the image quality as seen when viewing in a browser; fortunately, CS, on my setup, does great for me
so, not very robust stuff
could you also do a short project that results in the issue, and screencast the entire process [editing thru production; host on Screencast.com?
FYI, I make a lot of photo slide show music videos at 1920x1080, and I'm really picky re the image quality as seen when viewing in a browser; fortunately, CS, on my setup, does great for me
(Edited)
Thanks, kayakman!
It's not hardware then - you have a system like mine.
The problem is in the camera recording. Whatever is recorded with the camera is what is getting messed up in rendering. Everything else is nice, screen capture, callouts, images, text--all good.
When I record the audio in Audacity, the video in Logitech, and the screen capture in Camtasia, then bring it all together - no problem. But that's not how I am supposed to use Camtasia. It is supposed be able to record, sound, camera, and screen, all together, no problem.
Techsmith knows about this. You can find this issue being discussed going back 4 years.
As soon as I can, I'll make a demo for us, kayakman. Thanks again!
Aloha!
It's not hardware then - you have a system like mine.
The problem is in the camera recording. Whatever is recorded with the camera is what is getting messed up in rendering. Everything else is nice, screen capture, callouts, images, text--all good.
When I record the audio in Audacity, the video in Logitech, and the screen capture in Camtasia, then bring it all together - no problem. But that's not how I am supposed to use Camtasia. It is supposed be able to record, sound, camera, and screen, all together, no problem.
Techsmith knows about this. You can find this issue being discussed going back 4 years.
As soon as I can, I'll make a demo for us, kayakman. Thanks again!
Aloha!
Then your experience is different from mine, Billy. For me the entire video is washed out (screen capture, text, callouts, images, text, etc). Everything pixel looks great in the preview and washed out in the exported MP4. I'm on a recent Macbook running the latest OS X with all of the updates. I'll be doing another video in a few weeks and will verify then that I still have the problem.
Paul Middlin, Employee
Hi folks; it's a little hard for me to tell what exactly the central issue here is, and maybe there are just multiple.
First, colors- encoding to MP4 is almost more of an art than a science, because perfect color reproduction while simultaneously compressing is hard stuff. For those with this problem, I'd like to know if the new version (v9) helps at all (it is 64 bit and uses an updated rendering library).
Second, shrunken or blurry video- as has been mentioned, we often try to make a reasonable size canvas to put your video in, so that it's not too large for your viewers. But, we can get it wrong. We've changed this to do 1080p by default, or, for the first media you add to the timeline, to match that (up to 4096x4096).
https://www.techsmith.com/camtasia.html
First, colors- encoding to MP4 is almost more of an art than a science, because perfect color reproduction while simultaneously compressing is hard stuff. For those with this problem, I'd like to know if the new version (v9) helps at all (it is 64 bit and uses an updated rendering library).
Second, shrunken or blurry video- as has been mentioned, we often try to make a reasonable size canvas to put your video in, so that it's not too large for your viewers. But, we can get it wrong. We've changed this to do 1080p by default, or, for the first media you add to the timeline, to match that (up to 4096x4096).
https://www.techsmith.com/camtasia.html
What is the connection between canvas size and the final video? The hover message says there is none.
Paul Middlin, Employee
That's generally true.
There are, technically, some options to produce out a video that is a different size than your canvas, but I do not recommend that you do that. It is slower, and you don't get a good idea of how things look and are laid out in advance.
There are, technically, some options to produce out a video that is a different size than your canvas, but I do not recommend that you do that. It is slower, and you don't get a good idea of how things look and are laid out in advance.
After testing the same issue on Camtasia 9 I can tell everyone that the issue has not been fixed - you capture your screen, it is in high definition, you edit and produce in exactly the same dimensions as your screen capture, your set your quality to 70-100%, your H.264 profile to high, produce & render in MP4 and the quality of the output is poor and blurry compared to your original screen capture.
How after 5 years you have not fixed this is crazy?!
Has anybody found any video editing software alternatives which do not have this problem?
How after 5 years you have not fixed this is crazy?!
Has anybody found any video editing software alternatives which do not have this problem?
Robert R., Online Community Admin
Hi Liamyapp;
There could be many causes for this behavior which is why we often stress users to open a support ticket so we can look into this issue; have you opened a support ticket? Do you have your ticket number available so I might look up the case?
-Robert
There could be many causes for this behavior which is why we often stress users to open a support ticket so we can look into this issue; have you opened a support ticket? Do you have your ticket number available so I might look up the case?
-Robert
I have now submitted a ticket but based on this forum I am not too hopeful of a solution. Would love to be proven wrong though!
Hi Robert I'm afraid I no longer have access to my @nucasa.co.uk email address so if you have sent a reply to my last email I won't have received it. Can you please forward on any correspondence to @hotmail.com please? Same prefix
Robert R., Online Community Admin
Hi LIam;
I certainly can; I am currently working with my Senior tech on your ticket so once we get some concrete info down, I'll add the @hotmail.com address to the ticket.
Thanks!
-Robert
I certainly can; I am currently working with my Senior tech on your ticket so once we get some concrete info down, I'll add the @hotmail.com address to the ticket.
Thanks!
-Robert
There is a solution to this problem. If the initial resolution of your screen capture is less than HD 1920x1080; and other following segments are at HD 1920x1080; then the Camtasia Studio software will match the HD segment size in the timeline to match the lower resolution. The work-around is to let the initial segment be at 100%; and, change the scale setting in preferences from a lower value to 100%. Then use Advanced Export in the share menu; select MP4; and customize the MP4 settings to: Frame rate=30; Key frame every 300 frames; set to maximum quality; Image size=1920x1080; and make sure that Preserve aspect ratio using "fit within size" and Encode Audio are checked.
OK many thanks will try this.... Ive just let a support request blast asking for my money back because of this shockingly bad output using my DSLR.
Lets see... PS Thank you for this information
Lets see... PS Thank you for this information
I encountered poor quality for all my .MOV and .MP4 exports like many have reported here.
I told Camtasia to record in 720p, but I discovered my retina monitor recorded at a higher 1080p resolution. Because my Project Settings had my canvas set to 720p, Camtasia was attempting to compress the file in the final export --- leading to grainy blurry quality.
Updating my project to the correct resolutions and then manually readjusting the video zooms in the timeline fixed the issue.
Pro tip: Multi-select all the files in your time and right click on an image or video in the canvas to access Scale > Scale to Fit
I told Camtasia to record in 720p, but I discovered my retina monitor recorded at a higher 1080p resolution. Because my Project Settings had my canvas set to 720p, Camtasia was attempting to compress the file in the final export --- leading to grainy blurry quality.
Updating my project to the correct resolutions and then manually readjusting the video zooms in the timeline fixed the issue.
Pro tip: Multi-select all the files in your time and right click on an image or video in the canvas to access Scale > Scale to Fit
Looks like my image doesn't sell the improvement very well. I promise it helped, and here is another example where you can see crisper details in the nodes and letters. 
Wow! I’m so glad to have come across this thread. I’ve pulled my hair out regarding the poor quality/fuzzy/grainy of my final product. I’ve used camtasia for years and don’t recall this in earlier versions. I see I’m not alone. I just don’t have time to learn or get new video editing software but now I see, I’ll have to. I’ve changed so many settings with NO success. Very very disappointed!
Odds are, you've got a basic setting out of wack somewhere.
What version of Camtasia are you using?
I can assure you that I don't have or experience your issues. So, if I don't have a problem you have to wonder why?
If your using Camtasia 2018 tech support can help you sort it out.
What version of Camtasia are you using?
I can assure you that I don't have or experience your issues. So, if I don't have a problem you have to wonder why?
If your using Camtasia 2018 tech support can help you sort it out.
This is a Free Service............... Submit a ticket
https://support.techsmith.com/hc/en-us/requests/new
Or call, >>>
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday
If that doesn't work for you, some more details would be helpful.What operating system are you using.
Resolution of recordings, output settings? Things of this nature.
Regards,Joe
> I’ve used camtasia for years and don’t recall this in earlier versions.
There's nothing to stop you from using the previous versions; I use C9 over 90% of the time because I have too many problems with .mov clips in C2018 and there just aren't enough improvements in C2018 for me to bother dealing with that.
However one thing to note... with the exception of the last post from JonathanS all of these posts ARE about past versions. Look at the posting dates; they range from 2 years ago to 7 years ago.
There's nothing to stop you from using the previous versions; I use C9 over 90% of the time because I have too many problems with .mov clips in C2018 and there just aren't enough improvements in C2018 for me to bother dealing with that.
However one thing to note... with the exception of the last post from JonathanS all of these posts ARE about past versions. Look at the posting dates; they range from 2 years ago to 7 years ago.
