Camtasia Studio version 8 will not allow me to view my html video on my computer. Camtasia Studio version 6 will.

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I created a video for the "WEB" in Camtasia studio, version 6. I can click on the HTML and view it on my computer. I now have Camtasia studio version 8 and when I create a video to be uploaded to the web I cannot view the HTML on my computer. Why is that so?

I used the Produce as WEB in version six and tried all the mp4 formats for version 8. I've always been able to click on the one in version 6 but can't do that in version 8. You changed something that I don't know what to do with.
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Jan Smith

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Posted 7 years ago

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Mike Curtis, Employee

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Hello Jan,

Are you referring to the folder where there are about 10 files in the output, including the MP4 and two html files?

Is it possible that the html file is opening in something like Notepad, showing you the raw html? What happens if you right click the file and choose Open with > Internet Explorer?

Would it be possible to link or post a screenshot of the folder you're looking at with all the files? Perhaps there will be a clue in there and I can try and replicate this.

You may also wish to open a case with Tech Support if my idea isn't applicable. They are the best at knowing all the versions of Camtasia Studio and have insight as to changes and/or anything that could be happening related to the computer applications on your system.

I'm curious to learn more about your process, to understand why you need the html instead of just clicking on the MP4.

Sincerely,
Mike Curtis
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Jan Smith

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Actually, I did reply to this via my computer email but didn't hear back so figured I better reply here.

Yes, I am referring to the 10 files,etc., I get this message:"To help protect your security, Internet Explorer has restricted this webpage from running scripts or Active X controls that could access your computer. Click here for options:" In order to get it to run I have to select the option for that.

I also did this in the mp4 Flash and when I got to the part in the production where I could click on "preview current settings" that same message came up.

In version 6 I never had this happen and I could preview the video before finishing producing it.

The reason I want the HTML is so I can upload the video to my website or YouTube for my students to watch.

Thank you,

Jan
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Mike Curtis, Employee

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Hello Jan,

Thank you for posting here. Replying to the email notification doesn't update this thread unfortunately.

Thank you also for the error message. I think I know what's happening. My guess is it's less a Camtasia Studio issue and more a browser or, more specifically, a browser setting issue.

The html file makes a call to a javascript file in order to play the video and Internet Explorer is being cautious since the file is local. (Viewers that clicked and saw your video online would not get this warning.)

I believe you can disable this warning in Internet Explorer. Please see the text above the 2nd screenshot on this reference I found. http://devintelligence.com/2011/03/ho...

I hope that helps, and please let us know if you have more questions or feedback.

Sincerely,
Mike Curtis
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Jan Smith

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Mike, you are wonderful. It worked just fine. I haven't tested the "preview" yet, but will do so another time.

I do have another question, though. When uploading the files, there are two "html" files. I am not sure which ones to upload, although I remember when talking to a Techsmith "tech" he mentioned that on YouTube, I don't need the player but on my own website I will, so that might be the answer to my question, but would like to verify that with you.

Thank you again for being there and helping.

Jan
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Mike Curtis, Employee

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Hi Jan,

For YouTube, you just need the MP4 file--it's usually by far the biggest in terms of file size. It's the actual "guts" of your video containing the audio and video elements.

But for your site--you're right--in fact, you can just put up all the files. As luck would have it, I made this post and video about a week ago that should help explain that folder full of files. I demonstrate how those files really matter if you're creating interactive videos with hotspots, quizzing, table of contents.

I hope this helps de-mystify the process. I'll be here to help too.
http://blogs.techsmith.com/tips-how-t...

Sincerely,
Mike Curtis
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Myles Diaz Olivo

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Hello,

My Name is Myles, i recently bought camtasia 8 for internet explorer. I took a few shot with my sister just to see how it works and to play with it, when I went to upload the video files to Camtaisa 8 it gave me this message:

Cannot Load file
'E:\MP_ROOT\101PNV01\M2U00806.MPG'.

help please!
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Bill Myers

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There is an easy solution to the problem. A minor change the player-min.css and the warning message problem goes away.

I show how to do this in the video at http://www.bmyers.com/public/solve_the_Camtasia_8_Security_Warning_problem.cfm

Bill

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