Camtasia video starts out blurry for 20 seconds when playing on YouTube

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We are using camtasia to create training videos for our web application. The videos look fine locally but when we post them to YouTube and play them back they run for like 20 seconds blurry then snap to a clear visual. Are we doing something wrong in our recording settings? My feel free to email me at dannyc@wsg.com . We might have to kill this project if we're unable to resolve.
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Danny Colavito

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Posted 6 years ago

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kurrykid, Champion

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I think that is pretty common nowadays and it happens a lot to me when I am watching other videos. I know what you mean, it will all of a sudden "snap" into a clear video after a short time. Doing a search online, I found a few responses:

"It's a new feature from YouTube that decides the quality of the video based on your internet speed. Often it will be slower from the start."

"It's just the quality of what the video will start on. Most start on 480p then it will change to 720p or 1080p."

Take the comments for what they're worth but they sounds reasonable. As you said, the video is fine when played locally so it must be a Youtube issue.

Can you try posting it on screencast.com and see if you get the same issue? You can get a free account (up to 2GB).
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Empire SaaS

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kurrykid, thanks for the reply, I'll definitely take a look at screencast. We use the google youtube api to display our training videos in our web application and use youtube's tag to search so we show the relevant videos on the screen the users are actually using. I'm not sure if screencast can support that type of functionality. I guess the other questions we have since we're new to Camtasia is should we be recording in HD 16:3 resolution? Or is the hd resolution the reason it takes a while for youtube to upgrade the quality of the video while it's playing? We're very new Camtasia.
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kurrykid, Champion

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I am not familiar with a 16:3 resolution. I use 16:9 and don't seem to have a problem with them. I run mine on Amazon S3 though and haven't tried running them from Youtube.

As far as screencast.com, it would just be interesting to upload a video and see if you have the same blurry issue or not. It just helps to determine if it is a function of Youtube.
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Empire SaaS

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My next question relates to how the video is viewed in YouTube. In order to make the video expand to fit full-screen, I did the following:
1). Save in appropriate resolution
2). Click 'Zoom & Pan'
3). Scaled in using the slider scale
4). Unclicked the 'Maintain aspect ratio' checkbox
5). Re-sized the green box to fit the screen
6). Saved in YouTube appropriate format
According to what other users have done, these steps should work. However, when I run the videos on YouTube, the video is still surrounded by a white box. Could you please advise? Thanks.
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Empire SaaS

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Just to add to my above comment, my edited video is also surrounded by a whitebox when I view it in Camtasia. So is there a small step I am missing? Or perhaps it's a resolution issue? Thanks!
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Allon

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My rendered videos are heavily pixelated at the beginning of playback in both Quicktime and Windows Media Player. They look perfect while editing. Here are some screencaps. 

In Quicktime at 0 seconds:
...and at 6 seconds:


In WMP at 0 seconds:

and at 5 seconds:


The issue does not occur after those first few seconds, but it has appeared consistently in repeated renders of the same video and in renders of other videos. I also see a notable gamma shift in Quicktime. Any advice?
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Joe Morgan

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That's a strange problem. I'm no tech guy but I would be surprised if the Camtasia Program is causing this.
What version of Camtasia are you using? What are the Specs of the computer you are using?

Regards, Joe 
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Fred Grover, Champion

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If you are uploading any of these videos to YouTube then what kurrykid stated is true. YouTube has it's own way of playing back and re-rendering if you want to call it that for the fastest play based on your internet speeds and other things. I still have the blurry problem myself but deal with it and always set it to the highest resolution setting I can on YouTube. Not much help here but this is YouTube and not what Camtasia Studio is doing from my experience. Thanks and I hope someday all things will be created equal and all things can be on the same page. Never know. Have a great day.
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Allon

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I agree - strange problem... I'm running Camtasia Studio v8.4.1 on a Windows 7 64-bit machine. Only 8 GB ram, but memory doesn't seem to be topping out.
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Joe Morgan

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 Checking windows for updates might install updated drivers or something else you need and cure it.

Your best bet is probably to talk to tech support if windows update does not work.

This is a free service!

Just fill out a SUPPORT TICKET at.

 https://support.techsmith.com/anonymous_requests/new

 Or you could Give the Tech Support Team a call at 888.750.0686 (or +1.517.381.2300 ext. 771 internationally)--they are available from 8 am - 7 pm EST.

  Regards, Joe...    {:> )

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Svendus

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we never use the buildin uploader in any aplication it gives bad resolution we save the video to the harddrive and use Youtube and Vimeo uploader with good result,it is not a Camtasia thing but is known in all aplications Windows, Mac and even Linux
(Edited)
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Allon

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Update: After reducing the export quality from 100% to 75% my issue was resolved. I couldn't tell you why it worked, but it did. 
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Pickled

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I'm having this same issue and it's making us look very unprofessional. My videos are very blurry for the first few seconds then the get properly clear.

I've downloaded the raw file from YouTube and it's fine.

If I stop playback on my video, start a different video, then go back and restart my video, it's also fine.

If I watch any other videos on YouTube, I do not have this experience. YouTube seems to only do this to my videos and I have no idea why.

Can anyone shed some light here? It's really making us look bad and we have a lot more videos to do.




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Joe Morgan

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I just read Fred Grover's, and Kurrykid's  response posted above. They are both saying the same things. I guess this post should be probably marked as answered. This is my second post before discovering the answer was posted above. Oh well.
(Edited)
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Pickled

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Joe, from my experience, that's not the answer - this only happens to me on the videos I upload, my partner's videos don't do this, nor do any others I watch on YT. I've been dealing with this for days now, reproducing my videos in every format I can think of and reuploading to YT with no luck :(

I can set my videos to any available resolution on YT, wait for buffer, and it still happens...

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Joe Morgan

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All I can add is that my videos are recorded at 1080p. Rendered at  1080p, 70% quality, MP4 and Audio at 256 kbps.
Good luck, Joe
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Svendus

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what happens if you log out on Google and clean the browser cache
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Pickled

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that doesn't help and everyone sees the blur, not just me. gaahh! :(
(Edited)
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Brian Bennett

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Hi Danny,
Sorry you're seeing issues with your Camtasia videos. I know it's been said multiple times in this thread, but YouTube automatically limits the video quality on playback based on bandwidth speed and it has nothing to do with Camtasia. To mitigate, you should produce at a high quality (1080p) because YouTube will find an appropriate resolution, and you want it to be high enough for a clear video.

If you're seeing blurry video locally, check your drivers and make sure they're all up to date. If that doesn't take care of the issue, definitely put in a support ticket so we can track a potentially undocumented issue: https://support.techsmith.com/anonymous_requests/new

Brian
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Pedro

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I'm experiencing the same problem as Allon. THe thing here is not on youtube. Even though this a youtube thread. FOr about six seconds, on the start of the video, after rendering, it simply gets blurry on any player, not on youtube.
I will try lowering the rendering quality but definetely is not the ideal solution.
It's strange because after the 6 initial seconds, it gets normal, so I would guess it's not a matter of hardware power. Probably related to software.

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