Camtasia won't let me import a file!?

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  • Updated 1 year ago
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I was editing a video for Youtube and when i went to put in the 9 second .wmv intro clip it said "Cannot load file,Its either an unsupported media type or required codecs are not found" I also need the intro in the video its a must!
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Caroline UniClad

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Posted 4 years ago

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Yes, I have exact the same problem when I try to import a file I recorded with FRAPS, I used to record with camtasia, but camtasia doesn't record full screen games, does it?

I've tried to install a few codec packs, nothing changes.
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Camtasia only import WMV files with the specific video and audio code.
If the WMV encoded with Camtasia not supported video or audio code, it will fail to import.
In order to solve this issue, we had better convert WMV to Camtasia more supported video format.
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Joe O'Toole

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Same here - tried to import a .avi file that came from The Sims 3 video capture, again to record full screen gaming. Won't open in windows media player or Format Factory (i.e I can't convert the fie). Please help TechSmith!
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Glenn Hoeppner, Employee

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The problem is that these file types are either containers for different kinds of media or there are many different codecs and settings that could be used to create a specific file. Unfortunately there's no magic bullet to fixing this problem for every piece of media you try to import because they're all different.

You can use a tool like Media Info to try and figure out what codecs it's looking for which you could then install.

A workaround would be to try a VLC (a free playback utility) that has just about every codec known to mankind built in. You could use Camtasia Studio to re-record what's being played back on VLC.

I've seen cases too where applications will generate video files which are corrupted that will still play back in some applications as some players are able to handle corrupted files while others are not.

Ideally, we'd be able to support all of these codecs and formats out-of-the box, but there are development-time issues associated with that and also licensing concerns.

I appreciate what a pain problems like this can cause -- I run into them too. But It's just a problem in general with working with video formats.

I'm sorry that this probably will not solve everyone's issues, but I hope that it at least sheds some light on what's going on here and get you pointed in the right direction.

Keep in mind that you also have access to our Tech Support, and you can always open a ticket with them at this page:

They are usually able to respond within one business day and might be able to help if you continue to have problems importing specific files.

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thank you Glenn Hoeppner I used VLC to convert one of the song to a wav file & it worked in C Studio now I am using Free audio converter to convert them to wav seen as it wouldn't support MP3  even though I tried another one and that was MP3 and it supported it its very weird 

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