Camtasia won't recognise my mpeg files - what shall I do next please?

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I have just downloaded the free version but it won't recognise my mpeg video files so I can import them into Camtasia Studio. What do I need to do next please? Thank you
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Sue Dudill

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Posted 8 years ago

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Randy Schott

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Hi Sue,

We do support *some* MPEG files, but it's very sparse support. Your best bet would be to convert the files to something we support (MP4 is recommended). Here's a support article describing our format support with some examples of how to convert files:

http://techsmith.custhelp.com/app/ans...

Randy
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Sue Dudill

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Hi Randy

Thanks for replying so quickly. I read this article but to be honest I am pretty new at this and I am really hoping to be told in quite simply terms what to do next (sorry). I am not familiar with converting files or what to use and how to do it. Can you please recommend something and make it reaaaaaaalllllly easy for me :-)))) Thank U!

Sue
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Randy Schott

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Sorry I should have been a little more specific. There is a section of that article with a download link for a program called Handbrake. The link is followed by a video showing how to use that tool to convert whatever file you might have to a format that can be used in Camtasia Studio.

The video already does a better job explaining the process than I could, so hopefully it will help you out :-).

Randy
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Sue Dudill

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Ok Randy I'll take a look :-) thank you

Sue
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Sue Dudill

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I actually did it!!! Just a small clip but it imports OK - it's a bit wiggly but I think that's ok at this stage, right Randy? It's a .mp4 now.

Sue ;-)
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Randy Schott

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Awesome :-). Glad it worked out for you.

If you are feeling adventurous, you can mess with the settings in Handbrake to try and get better quality in the converted video. But for now, at least you have a way to do it.

Let us know if you have any more problems.

Randy
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Sue Dudill

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OK but it will be good enough quality to actually produce a movie won't it? I thought it maybe was just like this in the preview pane but once finalised and uploaded to Youtube or on a DVD it will be better, is this correct please Randy?

Sue
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Randy Schott

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What you see in the preview window in Camtasia Studio should be close to what will be in the final video, so if that looks bad, then you may have to adjust the encoding a little bit.

Here's my recommendation for settings:

- Pick the "High Profile" preset on the right side
- Under the video tab, try adjusting the "quality" slider to the right. You may have to try it a few times to find a good balance between file size and quality. If you go all the way to the right, you might end up with a really large file. But maybe that will be alright?

Here's a screenshot of the settings I'm talking about:


Randy
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Sue Dudill

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OK so, I tried a few different levels and really there is not that much difference in quality (maybe just me) however, there is a big difference in file size as you say between near 2mb and 12mb with the ones I tried so I am going to go back to the original.

I will work on this basis, but for now the Olympic torch is just passing by my house so I am going outside to watch it! :-) Thanks very much for your help - you are very kind.

Sue
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Glenn Hoeppner, Employee

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If you took a picture of the torch please share it, I'd like to see :)
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Sue Dudill

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Hey Glenn - I didn't take my camera because a friend of mine runs this website for my town (Beverley) and I knew there would be many on there - both his and photos people from our town would take - here is the link:

http://www.hu17.net/

Interestingly my nephew carried it when it first arrived in the UK a few weeks ago in Cornwall, here he is holding it with his daughter Seren:

http://www.mountsbayharriers.co.uk/20...

:-)
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Glenn Hoeppner, Employee

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Aww, what a cuite! Thanks for sharing!
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Sue Dudill

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Hello - it's me again :-/

I have a little problem and it's simply that when I add a transition between clips, there is a slight pause in the video before it plays the clip after the transition has finished - please can you tell me how to resolve this?

Also, if I want to add a logo on the title clip is this possible because if so I can't find how to do this - I don't want to change the background but just add a logo above/below the text.

Thank you

Sue
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Randy Schott

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Hi Sue,

Actually, that's a limitation of Camtasia Studio 7. However, Camtasia Studio 8 was just released today! And transitions in the new version do not have that limitation.

I'm sorry I wasn't able to mention the new version until today (it's part of our release policy). But, if you're just starting to learn Camtasia, I would try out the new version. It's much faster and easier to use. Here's the link where you can learn more and download the new version:

http://www.techsmith.com/camtasia-wha...

Also, you can install the new version alongside the one you are using without a problem, and your current project can be migrated to the new version. Give it a try!

Randy
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Sue Dudill

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Hi Randy

OK I will give it a try and the insertion of the logos are possible too I guess with the new version ...

I have separated the audio from the video track (and deleted it) as I have added another track with music, thinking that may help but it didn't, so here goes ...

and thanks again

Sue
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Sue Dudill

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Hi Randy

I downloaded and imported the project but it still jumps :-(

Sue
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Randy Schott

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Hi Sue,

Hmm. We may be talking about different things then. And it's really hard to diagnose this type of thing by going back and forth on GetSatisfaction.

The only suggestion I have is that you may want to remove the transitions and re-add them. In CS8, we auto-trim the media you are putting the transition on to allow for some footage to play during the transition. Also, make sure the two clips your are putting the transition between are touching when you add the transition (It should span across both of them). If that doesn't help, we might have to do this through support.

Randy
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Sue Dudill

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Hi Randy I have tried a few things such as redoing the whole thing and made sure clips were completely back to back.

Think I need to take a break from this right now and have a re-think. I had Final Cut Pro on a Mac for years but changed my focus with work and now the hardware and software are out of date and unusable which is why I am looking for a replacement on a PC. My web designer recommended Camtasia but she doesn't use her own footage to do stuff, having watched your tutorials I can see how and why she uses it. I was hoping that it would work for me so I could buy it too. I am not sure if it helps to find the root of the problem but I tried Windows Live Movie Maker and the same thing happened with that.

Thanks for all your help and patience nevertheless

Sue
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Sue Dudill

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I have the answer! It's simple! The clips for Camtasia need to be contiguous! :-)

Ok then now one thing that is really bugging me is the fact that I can't work out how to quickly select a number of clips on the timeline to drag them along to the right so I can put another clip in easily. I thought select the one on the left and then on the extreme right and they will all be selected in between (as normal) but no. Please can you tell me that.

Also how to insert a logo into the title frame, how do I do that?

Thank you

Sue
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Randy Schott

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Hi Sue,

We do have marquee selection in CS8 now. You should be able to click on an empty spot on the timeline, hold down your mouse button, and then drag to start selecting using a rectangle. If you zoom your timeline out so that you can see all of the clips, you should just be able to drag a selection rectangle over all of them in one pass.

As for the logo on the title clip, you should just be able to drop an image on the timeline above your title frame and it should show up on top of it in the preview window. You can then move it around and size it to be how you want. Hopefully I'm understanding your question correctly?

If you want to keep the title frame and the logo together, you can select them both and then Right Click->Group to put them into a group. That will collapse them into a single media that can be moved around on the timeline like any other media. You can use the + icon to expand the group if you want to edit either of the media inside. Or you can right click on the collapsed group and click "Ungroup" if you don't want them to be together anymore.

If you migrated an actual title clip from CS7, it probably came in as a group already (an image callout grouped with a text callout).

You don't have to use grouping, it's just a convenience feature. You could just select them both and drag them together on the timeline if you need to move them. Some people just prefer to use grouping to keep things synched.

Randy
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MrEnergyCzar

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I can't import videos from either my desktop or directly from my video camera directly into camtasia. Is there some sort of secret? I just wasted 4 hours.

thanks
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david

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What settings for Handbrake - just set it as a universal device and when I go to import it won't recognise the files in the folder - Just a 20 second clip
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david

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Seems to be making m4v files
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david

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That's weird, I just changed the extension when saving and now it appears???
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Ryan

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broken link
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windowsvista64bit

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MPEG-2 and MPEG-4 not suport to import this format videos.
The MP4 files now we import in the new version 8.4.
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Glenn Hoeppner, Employee

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I'm not aware of any formats that were removed in 8.4, but we did add new ones.

I noticed that the support link Randy posted a long time ago no longer works. Here's an updated link of supported formats for Camtasia Studio:
https://support.techsmith.com/entries/22823787-Camtasia-Studio-Formats-that-can-be-imported-to-Camta...

If that doesn't help you out, please open a ticket with our Technical Support at http://support.techsmith.com. We are generally able to respond to support tickets within one business day.
(Edited)

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