Can I recover an unfinalized video capture?

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  • Updated 3 years ago
  • (Edited)
I captured an 1 hour video, but it took more than 4 hours to "finalize" it. The lap top had no more battery and turned off before the video was finalized. Now I can't find it. Is there a way to rescue the video?
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Ali GoRo

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Posted 3 years ago

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Photo of JL1


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This not the first report of a very long time being required to finalize a video. Maybe some option indicating the time required, and possibly offering to postpone finalization when a laptop is on battery power, would be in order.
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Dustin Smith

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generally when you reboot camtasia after a crash it will ask about an unsaved project and whether you want to recover it or not...  in the future ALWAYS save a project before trying to produce it...
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Joe Morgan

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You might be able to find the file in the data store.

The default location is  C:\Users\"Your Name Here"\AppData\Local\TechSmith\SnagIt\DataStore\

If not, you can always ask Tech Support about it.

This is a Free Service. Submit a ticket at,

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Regards, Joe