Can no longer capture drop-down menu

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  • Problem
  • Updated 6 days ago
Suddenly when trying to capture drop-down menus, it doesn't work. There is no Snag-IT "hair cross" to select what to capture, but it shows as soon as the drop-down menu is closed. Using Version 2018.2.3 (90456) for OS X 10.13.6
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Peter

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Posted 1 week ago

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Gary Coyne

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That's what I've always gotten with capturing the DD menus. I've never been able to marquee them. I do not care for this because it doesn't show the Parent menu name and doesn't show the cursor.

When I need that I go back to Snapz Pro. Thank goodness it still works!
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pjonesCET

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Are you using Shift - Control - E ?

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therese.antuna

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Tried Shift - Control - E  wit the same issue - I am using a MAC

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Gary Coyne

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Yeah, I didn't mention the key-chord because I am getting the menu, but not the way that's helpful when writing teaching instructions. Yes, I'm doing Shift-Control-e.
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Luke Griffioen, Employee

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Hi,

I've been looking into this and have determined the root cause. Looking to have it fixed soon.
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pjonesCET

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Here is a recent capture using Shift - Control - E