Can no longer selectively apply formating in callouts

  • 2
  • Problem
  • Updated 2 weeks ago
Since I upgraded to Snagit 2019 on macOS Mojave I can no longer select some text in a callout and apply bold or Italics to the selected text. The formatting is applied to all text in the callout!

It doesn't matter if I use keyboard shortcuts or select from the Tool Properties menu.

Please fix this now! :-/
Photo of Blork

Blork

  • 41 Posts
  • 5 Reply Likes

Posted 2 weeks ago

  • 2
Photo of JMichaelTX

JMichaelTX

  • 81 Posts
  • 28 Reply Likes
I am seeing the same behavior in Snagit 2019 2019.0.1 (94005) on macOS 10.12.6.
I agree -- please fix this and restore the behavior of SnagIT 2018 to apply formatting to selected text in a callout.
Photo of Blork

Blork

  • 41 Posts
  • 5 Reply Likes
See my comment below. I was going to submit a ticket but the problem miraculously cured itself after a reboot...
Photo of JMichaelTX

JMichaelTX

  • 81 Posts
  • 28 Reply Likes
I too found that the problem was fixed after I did a restart.  Issue resolved!
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 782 Posts
  • 197 Reply Likes
Hi,

Can you folks open support tickets for this? I'm able to do this on 2019.0.1 with callout and text objects.

Photo of Blork

Blork

  • 41 Posts
  • 5 Reply Likes
Will do.
Photo of Blork

Blork

  • 41 Posts
  • 5 Reply Likes
Oh wait... Now I can't reproduce it. It's working correctly now. I rebooted my machine (unrelated issue) and now it's OK.

So I won't submit a ticket. @JMichaelTX, if you're still seeing it, maybe you can submit a ticket?
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 782 Posts
  • 197 Reply Likes
interesting. well, definitely let us know if you see it again
Photo of pjonesCET

pjonesCET

  • 372 Posts
  • 67 Reply Likes
Are any of you showing in anyone of the blocks in the graph filed. This turns on a shadow effect which depending upon what block you check may  have things look fuzzy.