Can no longer selectively apply formating in callouts

  • 2
  • Problem
  • Updated 4 months ago
Since I upgraded to Snagit 2019 on macOS Mojave I can no longer select some text in a callout and apply bold or Italics to the selected text. The formatting is applied to all text in the callout!

It doesn't matter if I use keyboard shortcuts or select from the Tool Properties menu.

Please fix this now! :-/
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Blork

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Posted 9 months ago

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JMichaelTX

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I am seeing the same behavior in Snagit 2019 2019.0.1 (94005) on macOS 10.12.6.
I agree -- please fix this and restore the behavior of SnagIT 2018 to apply formatting to selected text in a callout.
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Blork

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See my comment below. I was going to submit a ticket but the problem miraculously cured itself after a reboot...
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JMichaelTX

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I too found that the problem was fixed after I did a restart.  Issue resolved!
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Luke Griffioen, Employee

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Hi,

Can you folks open support tickets for this? I'm able to do this on 2019.0.1 with callout and text objects.

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Blork

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Will do.
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Blork

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Oh wait... Now I can't reproduce it. It's working correctly now. I rebooted my machine (unrelated issue) and now it's OK.

So I won't submit a ticket. @JMichaelTX, if you're still seeing it, maybe you can submit a ticket?
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Luke Griffioen, Employee

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interesting. well, definitely let us know if you see it again
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pjonesCET

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Are any of you showing in anyone of the blocks in the graph filed. This turns on a shadow effect which depending upon what block you check may  have things look fuzzy.
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Blork

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Just popping in to say that I still see this occasionally (text in callouts can't be selectively formatted) and the only constant I find is that this happens if I put that callout style into the "star menu" thing by clicking the star. Once it is "starred" and on the "star menu" then this behaviour happens (sometimes). It never happens if I select the callout from the regular callouts menu. I should mention that it's a somewhat customized balloon, not a default one. Specifically:


OK, so just now I created a different custom balloon and "starred" it. When I select it from the "star" menu, BOOM, the problem occurs. But if I select it from the callout menu's Quick Styles, the problem does not occur.

Snagit for Mac, v. 2019.1.0 (94020)
(Edited)
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Luke Griffioen, Employee

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Thank you, that's really helpful! I see that as well, on the callout tool the formatting is working as expected and on the favorites tool it's applying to all the text. I'll get that logged so we can look into fixing it.
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Luke Griffioen, Employee

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Hi,

This issue should be fixed in 2019.1.3 which we released today. Thanks for your patience and for reporting this to us.