We have a large body of student users on our campus that view videos created by their instructors in TechSmith relay. A student contacted me recently and wanted to know if there was a way for her to download the video to her laptop so that she could watch it later (while on a plane with no internet connection). I directed her to look in the bottom-right corner just below the video playbar to see if there was an icon for a down arrow. I see it on my screen (but I'm an admin) - but they could not see it on theirs. Is there a special setting that needs to be set in order for a video to be downloadable by users that are under the role "Viewer"? Or is it just Administrators and Creators that can do this? I've looked and can't seem to find anything! Any advice greatly appreciated.
Here is my screencast video: http://screencast.com/t/kfjPQkONw