Can you email an .rdg file without other zipped components?

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  • Updated 2 years ago
A colleague is running morae recorder but when he emails the .rdg file to me, it zips up into other files, turning it into a video file and some misc files. Is there a way for him to just send me the .rdg file?
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jane.robbins

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Posted 2 years ago

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Jason Pegg

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Hello, Jane -

Are you saying that when he emails the .rdg your email system is automatically pulling it apart into separate files?  Or are you saying that you WANT the .rdg pulled into separate files so you can look at each individually?  It's unclear what he's starting with and what you want to end up with.  Could you clarify?

Thanks!
Jason...
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jane.robbins

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Jason, he's running Morae Recorder in one state and needs to send the .rdg file to me in another state. When he tries to send it, it splits off into a zip file and turns the rdg into a Windows video file. I want just the rdg file so I can mark it up in Morae Manager. We're using an FTP program called LiquidFiles.  Thanks, Jane
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Jason Pegg

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Hello again, Jane -

I haven't used LiquidFiles, but reading through their support documentation, it seems they may do some pre/post-processing of files as they go through.  It's possible LiquidFiles looks at the RDG file, realizes it's actually a ZIP file, and tries to do additional processing.  A few things to try:

  1. Have your counterpart rename the RDG file using a different extension.  For instance, if it's named "recording.rdg", rename it "recording.xxx".  When you receive the file, rename it back to "recording.rdg".  This might make LiquidFiles ignore it.
  2. Because I suspect LiquidFiles is looking at the binary header of the file and not the extension, I suspect #1 won't work.  You might try finding another way to share the file outside LiquidFiles to see if the problem is with the service.
What I can say is that I've shared RDG files with others without problems in the past.  My inclination is to suspect LiquidFiles and how it processes files going through its system.  If you're unable to test transfers outside LiquidFiles, you might even contact their help support team.  Let them know you're trying to transfer a large file, that the extension of the file is RDG, and that the file is actually just a ZIP file with a different extension.  Ask them if their system might be doing anything to the file as it passes through.

Hope that helps.  Sorry I don't have a better answer!

Jason...