Is it possible to turn off the extra prompt while doing a screen capture in Snagit 12?
Posted 6 years ago
Chris Larson, Snagit Technical Product Manager
Manny Carvalho, Champion
This reply was created from a merged topic originally titled
One step capture.
There are several topics asking about the "extra click" now required to capture a screen. It is not obvious how to turn it off. Here is what I did:
1) edit preferences - hotkeys tab - change global capture to ctrl print screen
2) manage profiles - choose the Image capture profile - click the Hotkey button and change it to print screen
One step capture.
There are several topics asking about the "extra click" now required to capture a screen. It is not obvious how to turn it off. Here is what I did:
1) edit preferences - hotkeys tab - change global capture to ctrl print screen
2) manage profiles - choose the Image capture profile - click the Hotkey button and change it to print screen
Thanks Steve. This is exactly what I was looking for.
Daniel Foster, Snagit strategy lead
For those on Windows who would like to reassign the PrtScn key to always launch an image capture, this graphic from our QA specialist Pam shows how to detach PrtScn from the big, red button and attach it to whatever capture profile you prefer. If you are trying to reassign PrtScn and are getting an error that says "The Snagit capture hotkey is in use by another program. Select a different keyboard combination for the hotkey," this is your solution.
This reply was created from a merged topic originally titled
Snagit 12 annoyance and issue.
New option pop-up and WSUS Console issue:
The new pop-up that allows you to choose a capture or video capture after selecting what to capture is highly annoying and less productive. It adds another unnecessary click. I can understand the thought of this addition but I just don't see a need to ask which every time. If I wanted a video in 11 I just switched it to video capture first.
Also in the WSUS administration console the capture scroll no longer works at all. In Snagit 11 it worked poorly. You had to hover the mouse in just the right spot to get the scroll capture button to appear and then use my touch screen to hit the button. Moving the mouse would make the button disappear hence the need for a touch screen.
In Snagit 12 I can no longer use this work around as the scroll capture button simply doesn't appear.
Snagit 12 annoyance and issue.
New option pop-up and WSUS Console issue:
The new pop-up that allows you to choose a capture or video capture after selecting what to capture is highly annoying and less productive. It adds another unnecessary click. I can understand the thought of this addition but I just don't see a need to ask which every time. If I wanted a video in 11 I just switched it to video capture first.
Also in the WSUS administration console the capture scroll no longer works at all. In Snagit 11 it worked poorly. You had to hover the mouse in just the right spot to get the scroll capture button to appear and then use my touch screen to hit the button. Moving the mouse would make the button disappear hence the need for a touch screen.
In Snagit 12 I can no longer use this work around as the scroll capture button simply doesn't appear.
Daniel Foster, Snagit strategy lead
Hi Cory - see the official replies in this thread for tips on how to go back to the old capture method. It sounds like your second topic about scrolling is a support issue...can you open a ticket with our team so they can look into it for you?
This reply was created from a merged topic originally titled
Why did techsmith make screen capture a 3 step process?.
Screen capture is now a 3 step process:
1. Press print screen
2. Select capture area
3. Select type of capture video/screen
It used to be a 2 step process. Just print screen then capture area.
Why make Snagit a more inefficient process.
ps: Techsmith don't like criticism. I have posted this 3 times and they keep deleting it from forum.
Why did techsmith make screen capture a 3 step process?.
Screen capture is now a 3 step process:
1. Press print screen
2. Select capture area
3. Select type of capture video/screen
It used to be a 2 step process. Just print screen then capture area.
Why make Snagit a more inefficient process.
ps: Techsmith don't like criticism. I have posted this 3 times and they keep deleting it from forum.
Tony, I don't think TechSmith is deleting your posts. Most likely they are moving them to better categorize them with other similar posts. ;)
Rick is right - sorry for the confusion. We're just trying to keep things tidy so everyone's feedback is in one location.
Kaitlin, by removing the comments from their original space, you are destroying the conversation. I did several updates yesterday and cannot find any of them expect my own added topics.
Do we need screenshots from our comments to document?
Do we need screenshots from our comments to document?
You guys need to chill out! For those who are complaining about the extra step, read the earlier workarounds on this. You can set-up a profile that makes it a 2-step process again. Setting up the profile takes 1 minute and then you never have to think about it again. I created a profile that makes my PrtScrn button do the same 1-step capture like before, problem solved.
There are some people who would benefit from the new method (being able to choose image/video, being able to move the selection area round). So, calm down, set a profile, and move on in life. That's my 2-cents.
There are some people who would benefit from the new method (being able to choose image/video, being able to move the selection area round). So, calm down, set a profile, and move on in life. That's my 2-cents.
Really @mark? I'll assume you've directed your comment to me. It isn't about shortcuts, it's about functionality and seamless work flow. HotKeys are not a work around. We've lost the ability to quickly tweak settings, you don't quickly do anything if it is joined to a profile. I was a beta tester for version 10/11. I have a clue what changed here.
I still don't get what the problem is? You can set a profile that will allow PrtScrn to do the all-in-one image capture, without the in-between step, just like it was in Version 11. So I'm confused about what is missing and everyone is complaining about.
Mark, I think part of the issue is that it's not exactly clear that you are now forced to go assign the hot key to the profile you want. ;)
Actually, for me, considering myself a very seasoned software user, I found myself stumbling on even getting a hotkey assigned or changed generically to the one click gizmo. ;)
I ended up being a bit bummed, because I found myself rather fond of the last incarnation of the one click. But it apparently had to morph into a gargantuan eyesore that really didn't do its job for me any more so I ended up turning it off and just using the hotkey.
But for me, the capture method is secondary and I can just live with it (until it changes again, which I'm sure it will at some point).
The real issue as I see it (and apparently many others too) is the eye straining interface. I'm not kidding in the least when I report that it honestly is causing me headaches if I have to look at it much. So for that, I honestly feel that everyone's complaints are perfectly valid.
Cheers... Rick :)
Actually, for me, considering myself a very seasoned software user, I found myself stumbling on even getting a hotkey assigned or changed generically to the one click gizmo. ;)
I ended up being a bit bummed, because I found myself rather fond of the last incarnation of the one click. But it apparently had to morph into a gargantuan eyesore that really didn't do its job for me any more so I ended up turning it off and just using the hotkey.
But for me, the capture method is secondary and I can just live with it (until it changes again, which I'm sure it will at some point).
The real issue as I see it (and apparently many others too) is the eye straining interface. I'm not kidding in the least when I report that it honestly is causing me headaches if I have to look at it much. So for that, I honestly feel that everyone's complaints are perfectly valid.
Cheers... Rick :)
Ahh, got it. I always use keyboard keys with SnagIt so I wasn't thinking about the other ways of doing it. Hopefully you get your issues solved!
Mark, i use about 20-30 profiles on a daily basis, depending on the project and task at hand.
Before: double click systray, choose profile, hit print screen for working.
now:
try to find x keyboard combinations and memorize them and hope they never change.
plus having additional three clicks to even get to profile selection.
It is surely not a problem if you just use one or two profiles.
Before: double click systray, choose profile, hit print screen for working.
now:
try to find x keyboard combinations and memorize them and hope they never change.
plus having additional three clicks to even get to profile selection.
It is surely not a problem if you just use one or two profiles.
I just upgraded from 11 to 12 and the inability to choose a profile and have it stay when I click the Print Screen button on my keyboard is really annoying. When I'm taking screenshots, I need to be able to catch the hover states of different things, which is easy when the Print Screen button works. Now I either have to map a bunch of hot keys or set a timer for every profile.
Jennifer Bedford, Official Rep
Hi Elizabeth. Here is the official response from Daniel Foster about this. I believe the steps outlined here will help you to skip the step where you select a profile - you just have a hotkey that does exactly what you need.
For those on Windows who would like to reassign the PrtScn key to always launch an image capture, this graphic from our QA specialist Pam shows how to detach PrtScn from the big, red button and attach it to whatever capture profile you prefer. If you are trying to reassign PrtScn and are getting an error that says "The Snagit capture hotkey is in use by another program. Select a different keyboard combination for the hotkey," this is your solution.
For those on Windows who would like to reassign the PrtScn key to always launch an image capture, this graphic from our QA specialist Pam shows how to detach PrtScn from the big, red button and attach it to whatever capture profile you prefer. If you are trying to reassign PrtScn and are getting an error that says "The Snagit capture hotkey is in use by another program. Select a different keyboard combination for the hotkey," this is your solution.
(Edited)
I appreciate the response, but it still doesn't really help me because I use many different profiles. I have to change the hot key every time I want to switch profiles, where before I could just choose the profile next to the big red button and whatever I chose was automatically mapped to the print screen key until I chose another one. (One click instead of 3 cumbersome ones when you change profiles as often as I do.)
Jennifer Bedford, Official Rep
Thanks Elizabeth, I appreciate the additional information. I've tagged this for our Snagit group so they can look at this specific feedback and why it isn't working for you. They're working on many different changes and improvements for the next Snagit update, so I want to make sure this is included.
I appreciate that! Thanks!
Daniel Foster, Snagit strategy lead
Thanks for explaining the issue clearly; I think I understand what you're looking to do. We're experimenting with the best ways to support people's various capture workflows right now and will keep this one in mind.
What could you possibly be confused about Daniel Foster....???
Elizabeth
Elizabeth
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I just upgraded from 11 to 12 and the inability to choose a profile and have it stay when I click the Print Screen button on my keyboard is really annoying. When I'm taking screenshots, I need to be able to catch the hover states of different things, which is easy when the Print Screen button works. Now I either have to map a bunch of hot keys or set a timer for every profile.
She wants to set her custom profiles as a default. Just like SnagIt 11 and versions going way back.
The same thing many users have requested in this forum ever since SnagIt 12 was released.
Maybe you should just say. TechSmith refuses to return that functionality to the program.
Changing the behavior of that " One Trick Pony" / "Giant Red Button" is out of the question. We will not be changing this for anyone.
How can you say? I think I understand what you're looking to do.
Really? I think your response comes across as being condescending and disingenuous.
Regards, Joe
(Edited)
Daniel Foster, Snagit strategy lead
Hi Joe - text-only communication can be rough. :P I first wrote "I understand..." and then I thought that sounded a bit presumptuous so I changed it to "I think I understand..." I can see how that could be read with a dismissive inflection in tone. But I would plead for the benefit of the doubt as you furnish the inflection and I will extend the same courtesy to you. Let's make this community a constructive place of listening to and working to understand each other.
I have given up on trying to comment on the new, poorly conceived Snagit 12 interface. I am now upset that each time I make a comment it keeps getting moved to where I can no longer find it and closed so I cannot comment further. After many years of being a loyal Snagit customer, I will be forced to find an alternative. At least the other members of my PC group will no longer make fun of me for paying for a utility that they claim there are free alternatives. I will talk to them and see what alternatives are available.
Daniel Foster, Snagit strategy lead
Hi Allen - I'm sorry that we're creating frustration for you. I'm not sure what might be happening with your comments. Is it possible that you've accidentally created multiple accounts? Your profile page shows only one reply from you, which is this one.
Daniel - The moderators move content around, of my comments yesterday which I spent quite some time on all but my own submitted topics are not to be found anywhere else - I do not intend on wasting time to figure out where they went.
Also I do spend research first to find out if a fitting topic is there, adapt to it and so on.
My conclusion: Use other channels than this forum.
Also I do spend research first to find out if a fitting topic is there, adapt to it and so on.
My conclusion: Use other channels than this forum.
Daniel Foster, Snagit strategy lead
Hi Nicole - We got a bit behind on merging threads and I think some of your comments got caught up in that clean-up effort. I'm sorry that this increased your sense of frustration...that is definitely not our intention. Merging topics helps us and customers use time efficiently.
I saw that Betsy reached out to you yesterday regarding your Snagit feedback; have you been able to connect with her?
I saw that Betsy reached out to you yesterday regarding your Snagit feedback; have you been able to connect with her?
This reply was created from a merged topic originally titled
Snagit 3.x is a Step Backwards Beware of the Update.
TechSmith failed on many levels with this update. (My Opinion) I am glad to see others who have posted similar concerns and comments in different post. To be clear- I have been a SnagIt user for a long time. I don't mind paying for updates when they are fairly priced, Add value and are clearly communicated..
Snagit failed at each one of these tasks. It was not clearly communicated I was updating to a new paid update, I only realized it after being asked if I wanted to continue my trial. Updates are usually reserved for updates within a version, when there is a paid update with major features I am usually notified of the enhancements and cost. I am asked to make a decision, with SnagIt 3.x I was told I was only given the standard Apple update screen. I am told there was red writing at the bottom of the update notice but I did not see it nor would I have expected a paid update to be presented this way.
During the trial period, I have since reverted back to 2.X I noticed an extra step of being asked to choose if I wanted a video capture or a screen capture after my capture was completed. I don't get the logic of being asked after the fact, nor do I like the extra step. Tech support tells me there are simple work arounds but I don't want a work around no matter how simple they may think it is. If you read a post from Daniel , he claims this added step others have complained about is for new users. Except for the logic of why you would present this option after the fact, I get adding novice steps, they should however be a preference setting to keep it simple and not add the extra steps for those of us who have been using the program for many years. I am OK with change, well some change but it needs to be thought out properly, there are challenges with Snagit , especially in the text area, there are great ideas and feature request that some people have posted. Why would SnagIt ever release a version like this and expect people to pay for it. I will be holding off on paying for an update until I have an option of turning off the Novice mode or it is removed.
Snagit 3.x is a Step Backwards Beware of the Update.
TechSmith failed on many levels with this update. (My Opinion) I am glad to see others who have posted similar concerns and comments in different post. To be clear- I have been a SnagIt user for a long time. I don't mind paying for updates when they are fairly priced, Add value and are clearly communicated..
Snagit failed at each one of these tasks. It was not clearly communicated I was updating to a new paid update, I only realized it after being asked if I wanted to continue my trial. Updates are usually reserved for updates within a version, when there is a paid update with major features I am usually notified of the enhancements and cost. I am asked to make a decision, with SnagIt 3.x I was told I was only given the standard Apple update screen. I am told there was red writing at the bottom of the update notice but I did not see it nor would I have expected a paid update to be presented this way.
During the trial period, I have since reverted back to 2.X I noticed an extra step of being asked to choose if I wanted a video capture or a screen capture after my capture was completed. I don't get the logic of being asked after the fact, nor do I like the extra step. Tech support tells me there are simple work arounds but I don't want a work around no matter how simple they may think it is. If you read a post from Daniel , he claims this added step others have complained about is for new users. Except for the logic of why you would present this option after the fact, I get adding novice steps, they should however be a preference setting to keep it simple and not add the extra steps for those of us who have been using the program for many years. I am OK with change, well some change but it needs to be thought out properly, there are challenges with Snagit , especially in the text area, there are great ideas and feature request that some people have posted. Why would SnagIt ever release a version like this and expect people to pay for it. I will be holding off on paying for an update until I have an option of turning off the Novice mode or it is removed.
Jennifer Bedford, Official Rep
Thanks for the feedback! I've merged your post with an existing thread that specifically addresses the video vs screen capture step and how to set up profile to skip that step. I hope this helps.
Jennifer, where have my comments on this exact topic been moved to?
TO Tech Smith, and others who say we should just get over it. Clearly something significant changed in the opinion of many users of snag it. Clearly some people have what they view as a simple work around. It may even be true that some people may prefer the new work flow if they give it a try. No matter what, I think the programers should be working on a simple preference option on what the red button does, it is time to apease your loyal , unwilling to change customers like myself. I can't imagine that this will be a complex change. Preferences - have one touch key invoke a menu, screen capture or video capture. I like the pop out options next to the red button if I do want to do something something different. If the folks at Tech-smith (Snagit) agree an announcement should be made with a future timeline to shut us all up. If you don't agree with your loyal customers, let us know so we can either get over it or begin looking for a different solution.
I agree 100% this is a great feature for users.
Make it default on all profile - awesome. I train beginners all the time, they don't know what they want.
However, we specify in our profiles what we want achieved. Given that fixed / full screen options do not work either, this moves snagit from a great productivity too to an overpriced screenshot grab utility.
Making it mandantory? Hell no.
Make it default on all profile - awesome. I train beginners all the time, they don't know what they want.
However, we specify in our profiles what we want achieved. Given that fixed / full screen options do not work either, this moves snagit from a great productivity too to an overpriced screenshot grab utility.
Making it mandantory? Hell no.
I agree with Ibalk, I'm bummed I paid for an upgrade thinking I was going to get a better product. Only I found out for the extra price I also get to do extra clicks. I hate the new design and can't believe someone thought that 3 clicks is way better than two clicks. And for those that mention the profile option that is only for Windows not the Mac 3.X version. Looks like I will be downgrading and asking for a refund.
So, bottomline, in 11.x I had printscreen as default key for a dozen of profiles, either window or region, with or without border, with or without caption, with or without preview, etc.
I selected a profile, hit PrintScreen, that's it.
The capture lands into the editor and I simply clickedn on the "Finish Profile" button.
By default the "Finish Profile" button is nót available anymore...
I might re-assign the global hotkey to ctrl-printscreen or so, but then again, only 1 profile may get the 'printscreen'. Assigning printscreen to other profiles is not possible (The Capture Hotkey is already assigned to another profile)
By the way the "Finish profile" button is only available after assigning a hotkey to a profile.
Figure someone must have been thinking hard on how to make an easy task complicated + costs of programming...
@SteveH thanks for your tip anyhow.
=
I selected a profile, hit PrintScreen, that's it.
The capture lands into the editor and I simply clickedn on the "Finish Profile" button.
By default the "Finish Profile" button is nót available anymore...
I might re-assign the global hotkey to ctrl-printscreen or so, but then again, only 1 profile may get the 'printscreen'. Assigning printscreen to other profiles is not possible (The Capture Hotkey is already assigned to another profile)
By the way the "Finish profile" button is only available after assigning a hotkey to a profile.
Figure someone must have been thinking hard on how to make an easy task complicated + costs of programming...
@SteveH thanks for your tip anyhow.
=
(Edited)
This reply was created from a merged topic originally titled Is there a way to Auto-Capture an image without using the Capture Image button?.
Everytime I choose an area or full window I have to select if I want an Image or a Video.
It would be nice to setup either at the preferences at it use to be in previous versions.
Everytime I choose an area or full window I have to select if I want an Image or a Video.
It would be nice to setup either at the preferences at it use to be in previous versions.
Hi Leon
First, edit the SnagIt settings and remove the Print Screen key assignment from the Global capture. Then you are free to assign it to what you want.
Either that, or simply configure your own desired key assignments to be used with specific profiles. Then when you execute those assignments you only get what the profile contains.
Cheers... Rick :)
First, edit the SnagIt settings and remove the Print Screen key assignment from the Global capture. Then you are free to assign it to what you want.
Either that, or simply configure your own desired key assignments to be used with specific profiles. Then when you execute those assignments you only get what the profile contains.
Cheers... Rick :)
Frederik Nielsen
Best regards
Frederik Nielsen
Denmark
Kaitlin
I'm not sure if I'm understanding correctly - beyond the tutorials Chris shared, are you asking which key, specifically, you should set it to? It's mostly a personal preference. I use F1, but I know a lot of people set it to prnt scrn. You can make it whatever you like! Does that help?
Kelly Mullins, TechSmith Employee & Helper
If you are wanting to change the type of capture you "do" when the red button is clicked on, you are not able to change that behavior. In order for your company to all use the same captures, you would need to create each capture profile, export those, share them with others, and have them import those profiles.
If you have a situation where you are deploying Snagit on a corporate level as an admin, you may have more choices about creating profiles and having others in the company have those when Snagit is installed.
Kelly
User Assistance
TechSmith
Frederik Nielsen
Best regards
Frederik
Frederik Nielsen
Best regards
Frederik
Daniel Foster, Snagit strategy lead
One of our support team members, Parker Hotchkiss, recommends this approach...
The easiest way would be to create that profile on one machine first, then use our Deployment Tool to pull in the settings from that one machine (which includes profiles) and deploy it to others: http://screencast.com/t/NKE9LvbI
Basic steps:
- In Snagit, go to Preferences -> Hotkeys, and unassign Print Screen from the “Global Capture”
- In the Manage Profiles window, select the Image profile and assign the Print Screen hotkey
- Use the Deployment Tool to pull in all settings from that machine (you can adjust other things, too)
This will create a custom deployment package (.msi) that should give you what you want!