Cannot Access Library Intermittently

  • 1
  • Problem
  • Updated 9 months ago
Does anyone else run into this when searching the asset library?


This site can’t be reached
library.techsmith.com’s server IP address could not be found.
DNS_PROBE_FINISHED_NXDOMAIN



I typically have to close the browser and log back in and repeat my search. It happens sporadically, I could search for an hour with no problem, then suddenly get this error. Refreshing the page doesn't work.

Just curious if anyone else experiences this or it's just me.
Photo of Ken Walker

Ken Walker

  • 10 Posts
  • 3 Reply Likes
  • frustrated

Posted 9 months ago

  • 1
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1873 Posts
  • 358 Reply Likes
That's an odd one. Is it only when you search? Where in the world are you geo-located? If you contact our Tech Support (https://support.techsmith.com/) they might be able to help, or at least get some details that would help us troubleshoot this issue.

-Glenn