Cannot capture video in Using Mac OS High Sierra 10.13.8. and the latest version of Jing

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  • Updated 3 weeks ago
Uninstalled Jing, restarted the machine and installed Jing again but video capture still doesn't work. 

Any idea how to solve this?
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Heinz

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Posted 3 months ago

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Paul Middlin, Employee

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This might be better solved by working directly with Tech Support, but..
what version of Jing do you have?
Do you get an error? What happens?
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Heinz

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Hello Paul, I'm on Jing 2.8.1, Mac OS High Sierra 10.13.8.
I don't get any error in Jing, the software just doesn't start recording. Previously, Jing would count down from I believe 3, 2, 1, then start the video, but now this is not happening and the stop and pause button are greyed out.
Thank you for your help or referring me on!

Heinz
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Paul Middlin, Employee

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Hm, alright strange indeed. We probably should have a peek at console messages and look at some system info. So, I'm going to suggest you open a ticket with support, who would be happy to walk you through getting those things-
https://support.techsmith.com (big "submit ticket" button)
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wushaobo.china

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Jing 2.8.1, Mac OS 10.13.6 , exactly as Heinz said.  So sad, I had been using Jing on my old laptop for so many years but unable to use any longer.
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Paul Middlin, Employee

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What behavior do you see? Does it record, but you get black video? Or does it show you an error instead of recording? Or...?