Cannot Change Display Name

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  • Problem
  • Updated 9 months ago
When I try to change my display name in my account settings, I type in the name I would like and it appears with a green tick next to it, which I assume means it's available. However when I click on 'save', the page refreshes but my username is still my old one, not the new one that I wanted.

I have tried several times but I seem unable to save my new display name. Help would be very appreciated!
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Lucie

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  • confused, frustrated

Posted 10 months ago

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p.stanos, Employee

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Hi Lucie,

Thank you for reaching out about this issue. After looking into this more I have found that we are not correctly showing any error messages that might happen when trying to change the display name. One such example is that the display name is already in use by someone else.

We will work to fix the lack of error messages as soon as we are able to, but in the meantime you can try to set the display name to something less common that shouldn't already be taken.

Let me know if this helps!


- Paul S.
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Lucie

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Hi Paul,

Funnily enough I thought this may be the case after I posted, but thank you for confirming. I have since tried a few different alternatives and one finally saved, so I assume it means it wasn't taken by anyone else.

Thank you for your help!