Cannot create account in Jing

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  • Question
  • Updated 2 years ago
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I cannot create an account using Jing. As a workaround I created directly from Screencast.com and use my google account. When I try to login at Jing, it still fails
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LanceKwan

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Posted 2 years ago

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Robert R., Online Community Admin

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Hi LanceKwan and thanks for stopping by;

Please log into https://myaccount.tecshmith.com/ and choose to change your Screencast.com password (must be done through this process). Once changed, try logging into Screencast once more, then Jing.

-Robert
(Edited)
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LanceKwan

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Got this error when clicking the link https://myaccount.tecshmith.com/

This site can’t be reached

myaccount.tecshmith.com’s server DNS address could not be found.


DNS_PROBE_FINISHED_NXDOMAIN
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Glenn Hoeppner, Employee

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Robert had a typo in his link. The correct link is: https://myaccount.techsmith.com/
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LanceKwan

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Confirming after updating my password, I can now log-in to Jing. Thank you all for the help