I have a license for Camtasia 8 and 2019. I got a new laptop. I can download camtasia 8 and open projects I previously had. When I open Camtasia it offers to look for updates. Good news! 2019 is available. Go ahead and install, I say. Nope. Not the trial version, not the version I downloaded using the button on my account > products page. I just get the selection box for language, and then for a blink I see the next box, but I can't retrieve it, and when I try to use the installer in my downloads folder, same behavior.