Cannot open tscproj-File with Camtasia 2018 0.1 which I produced yesterday (or two weeks ago) with Camtasia 2018.0

  • 1
  • Problem
  • Updated 5 months ago
  • 1
I tried to open my Project (Import as a zip-file or open the tscproj-File), but it doesnot work in Camtasia 2018 0.1 This is the same with all projects except these I produced with 2018.0.1 today (for a test). I reinstalled Camtasia but it didnt help. It is really a big problem for me because I have to finish some videos. For a test I installed Camtasia to another computer - the same problem. And also after trying to open, the Desktop shines through the screen - it looks weired. 
Photo of susanne

susanne

  • 4 Posts
  • 1 Reply Like
  • very, very frustrated

Posted 5 months ago

  • 1
5 months ago
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1760 Posts
  • 289 Reply Likes
Hi Susanne,

Please open a support ticket for this issue: https://support.techsmith.com/

You will get a faster response there.

-Glenn
5 months ago
Photo of susanne

susanne

  • 4 Posts
  • 1 Reply Like
Yes, thank you, Glenn - I had a chat this afternoon, where they told me they convert it into a support ticket. I just thought that anybody else might have had this problem and perhaps found a resolution.
Susanne
5 months ago
Photo of joe

joe

  • 10 Posts
  • 8 Reply Likes
I had the same problem when I installed Camtasia 2018, the screen bleeding through, etc. I recognized it as a display driver issue. Tech Support gave me an idea. When I look at Edit > Preferences > Advanced > Hardware Acceleration in Camtasia 9, I see only two options:

Use GPU for video scaling and effects
Use software-only mode

It is set to Use GPU for video scaling and effects. It has always worked fine.

In Camtasia 2018, I see:

Use software-only mode
Use graphics card - AMD Radeon (TM) R7 M460 (recommended)
Use graphics card - Microsoft Basic Render Driver
Use graphics card - Microsoft Basic Render Driver
Use graphics card - IntelIR) HD Graphics 620
Use graphics card - Microsoft Basic Render Driver

Changing it to Software-only mode works, but I was afraid it wouldn't be as fast. I then looked online and found that my drivers for the AMD Radeon needed to be updated. When I updated those from the AMD site, the recommended option started working in Camtasia.
5 months ago
Photo of susanne

susanne

  • 4 Posts
  • 1 Reply Like
Thank you - I already did this but I wasnot successfull.
5 months ago
Photo of susanne

susanne

  • 4 Posts
  • 1 Reply Like
I found my exe-file für Camtasia 2018 0.0 and installed it. In this version I can open my projects! So that is the proof that there is something wrong with 2018.0.1.
  • 1

Powered by Get Satisfaction