Cannot raise border between upper/lower frames of CS 9

  • 1
  • Question
  • Updated 2 years ago
  • (Edited)
In CS 9, I want to increase the area of the screen that displays the timeline, by dragging up the border between the "tools/canvas/properties" above, and the timeline below.  Making each track taller (or shorter) is no help -- the problem is that the timeline is confined to about the lower 20 per cent of my screen, and I need to drag it up, so I can see how the tracks are situated against each other.  I hover the cursor over the lines that separate the upper and lower sections, and I get the double-arrow, but I cannot drag it up.  Sometimes the border can be twitched up just a tiny bit, then it pops back down.  We use Windows 7 Enterprise, with dual 1280x1024 monitors, if that matters.  I tried using only 1 monitor, and updating both .NET framework and Microsoft Visual C++  -- no help.  This is not a problem in CS 8. It doesn't matter whether I detach and move the canvas, or leave it in the main interface -- same issue.   Any ideas, please?
Photo of kerumbo

kerumbo

  • 5 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Rick Stone

Rick Stone

  • 4506 Posts
  • 2012 Reply Likes
Hi there

Same thing happens with me. I did find a way to adjust. Perhaps it will help you as well. Watch the linked video below to see how I adjusted mine.

http://www.robowizard.com/RoboWizard/...

Cheers... Rick :)
Photo of Briar Patray Parmer

Briar Patray Parmer

  • 1 Post
  • 0 Reply Likes
Rick,

Thank you for taking the time to make and post a video on correcting this issue!!  It certainly helped me out!

Briar
Photo of kerumbo

kerumbo

  • 5 Posts
  • 0 Reply Likes
Rick, thanks for the quick and interesting reply!  The issue in your video is definitely similar, except that your immovable border was above the canvas, while mine is below it.

I tried the registry edit as you showed, and results were curious.  I found that the height value initially was blank, so I changed it to 400 and restarted Camtasia.  I found that after using Regedit,  the the timeline was 2 to 3 times taller -- but still stuck, as the border still cannot be moved during a session.  So it's weird, and presumably not "as designed", but still it is more useful than before (especially since I usually detach and move the canvas anyway).   By the way, when I looked in Regedit again I saw that the TimelineHeight value had reset itself from 400 to 412.8.   I could probably re-edit the registry and make the timeline even taller if needed, except that each change requires restarting Camtasia.  So I hope this is something that can be addressed in a bugfix, but meanwhile you have helped a lot!  Thanks again.



Photo of Rick Stone

Rick Stone

  • 4506 Posts
  • 2012 Reply Likes
Yeah, note that what is presented in this video was only based on my own experimentation to try and help solve the problem listed initially, where the timeline was occupying most of the screen. So it wasn't borne of a suggestion by anyone at TechSmith to make that particular change.

I was pleased to make the discovery because I experience the same thing you do. However, having said that, if I hold my tongue against my cheek and press while hopping on one foot and closing one eye, I can SOMETIMES get my height to change by clicking and dragging really quickly. But most of the time, things just "stick". Another forum contributor suggested my install of Camtasia may be defective. But at the moment it seems to work okay without having to do the ole uninstall/reinstall hokey pokey.

Oddly I did observe similar behavior with a completely different product on a partcipant's PC last week during a class. So I'm wondering if this isn't perhaps some kind of Windows anomaly more than a Camtasia thing.

Cheers... Rick :)
Photo of kayakman

kayakman, Champion

  • 6250 Posts
  • 1834 Reply Likes
are you grabbing the border directly under the canvas [not under media bin]?

also, try detaching canvas; use alt-tab to display editor only [no see canvas]; that will give you a double line border to grab?

any help?
(Edited)
Photo of kerumbo

kerumbo

  • 5 Posts
  • 0 Reply Likes
I tried grabbing the border at lots of different points,  including several right under the canvas, but results were the same -- sometimes the border will go down a bit then immediately snap back up, but mostly it just stays frozen.  This was true both before and after the registry edit.

Detaching the canvas, as mentioned, didn't help.  I hadn't tried making the canvas go away completely with Alt+Tab until you suggested it -- worth a try, but it didn't fix the frozen border.  

I didn't find earlier reports of the problem (although Rick , it turns out, had seen and fixed a slight variation), which makes me wonder if the Windows version is a factor -- there may not be many using Camtasia 9 with Windows 7 Enterprise as I do, but that's what my employer  loads on all PCs.  Thanks for your thoughts on this, kayakman!
Photo of kayakman

kayakman, Champion

  • 6250 Posts
  • 1834 Reply Likes
have you tried contacting free tech support?

I assume you have Camtasia in full screen mode; what happens if you put it in windows mode?

also, I'm not sure if CS9 has been test OK on Win 7?

anyway, hope you get it fixed