Cannot remove some assets from the Library

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Camtasia 8.4.4  I cannot delete these audio files, they are not in use on the timeline or in any project I'm aware of. I have been attempting to delete them using the same technique I use for deleting any other file. These just refuse to go away.  

They have resided in the library for many months now and through several program updates.
I've gotten accustomed to seeing them. I sure would like to get rid of them.

Maybe if I knew the location of the folder that contains these "Library Icons" I could delete them through that. To the best of my knowledge. The original audio files were deleted long ago. See Image Below.

Thanks for any suggestions.

Regards,  Joe



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Joe Morgan

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  • Tired of seeing them.

Posted 5 years ago

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kayakman, Champion

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CS 8 Library stuff is located in this location ...
C:\ProgramData\TechSmith\Camtasia Studio\Library 2.0

first, check to make sure that the items listed in the Library tab UI actually exist in the folder location; right click a Library item, properties, and note the folder name that contains those items; is it in the Library folder?

there are several methods that you can use to resolve this.

but safest method is to export all Library assets that you want to keep

after saving that libzip, exit CS

then, rename the Library folder [using Explorer]

re-launch CS; that will re-create the Library folder [it will be empty]

import your saved assets libzip

if all looks ok, delete the old folder
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Joe Morgan

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Thanks kayakman,

 I actually went through the same procedures you have described.  But the assets remained after the fact.

 These files were actually shown to be  "Linked Content". This would be shown when I  hovered over one of them with my cursor.  A small window would pop up giving me that information. All actual file information was deleted long ago. The files were dated 6/21/14.

I contacted Tech Support as well. We tried some things without success. Jason assisted me.
He ended up referring me to a You-Tube video with a procedure to remove the missing files using the CMD. option. This allowed me to correct the issue by going directly through the registry.

This is that video for anyone that may run into this issue. This is the registry, so  proceed with caution if you use this technique.

Thanks a Million Jason, Problem Resolved {: >) 

Regards,  Joe


  
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kayakman, Champion

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very interesting; I only work with "copied assets, and I've always been able to resolve the issue using the new Library folder approach

I assume that "cleaning up Library" in tools/options did not help with the persistent "linked" assets?
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Joe Morgan

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The " cleaning up the Library" technique was not attempted. I'm not entirely sure how they became linked to a project to begin with. 

 All I know is they remained in the Library even after exporting only those problematic files.

 Exporting the entire Library left them behind as well. Nothing cleared them out that I attempted.

You would think accessing the Library 2.0 folder would let you delete files from there. Camtasia was not running when I was attempting to remove them in that manner either. They were locked in for whatever reason. Those files no longer existed. I kept getting the "Item's not found" Windows pop up. 

 I'm not a huge fan of changing the registry myself. It's not something I'm real comfortable doing.  But it did work.

Enjoy Thanksgiving Kayakman. 
(Edited)
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kayakman, Champion

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Thanks Joe; I trust you'll have a good Holiday yourself

Re the linked assets, I do not believe that the assets per-se are linked to any specific CS project; but they are linked [by reference] to files [somewhere] that were used to create the linked asset in the Library collection.  with "copied" assets, those files are actually located in the Library folder; but linked asset files can be located anywhere

I try never to use linked assets because it's too easy to break the Library asset if the referenced file[s] is moved or deleted

Usually, the "clean up Library" function [at least as it pertains to copied assets], will remove any bad links shown in the Library tab UI, and will also remove any orphaned asset folders in the Library folder itself; the functions seems to work fine, but I've never tried it against "linked" assets

I have occasionally run into "can't find/can't delete" folders myself, but these were always associated with specific CS productions; I could copy the bad folder, and move/delete any contents, but for some reason, the folder container itself became corrupt

sometimes, I could reboot the PC to regain access, but not always

these "crazy" folders have only occurred with CS stuff [not other apps]; however, I've never had a similar busted Library folder issue 

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