Cannot Save Screen Captures

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  • Updated 12 months ago

one of our users cannot save the captures. 
The error message is "Error while saving document"

We disable Norton Security on her computer, but the error still appears. 

Any ideas? 
Do I have to change certain setting? 
User is using a Windows 10 Dell Latitude Laptop. 

Thanks for your help. 

Kind Regards, 
Photo of j.maier


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Posted 12 months ago

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Photo of Rick Grunwald

Rick Grunwald

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Antivirus is the first culprit but also check the permissions on the folder where you are trying to save. I have had to add myself and give it full permissions even when the administrators group has full permissions already.