Cannot scroll page since update version 2020.10 build 4965

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  • Question
  • Updated 2 months ago
Since the last update, Snagit will not scroll to capture the complete page.  There are no down arrows displayed at the book of any screen.
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james roughton

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Posted 3 months ago

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Joe Morgan

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Have you tried Panoramic Capture?
It's not as convenient as just selecting an arrow.
I don't use it much, but when I do I get good results.


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aemurray

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Panoramic Capture is NOT a solution for individuals with carpal tunnel or other hand injuries as it requires slowly scrolling down the page using a mouse.
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marcusrgnf

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Well, it works fine for me,  just choose Image and in image settings, choose "panorama".  In Mac it's ok for me.  I hope I could help.
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Joe Morgan

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It could be your browser as well.
I use Firefox. I haven't seen those arrows in ages. Which is Okay by me. There may be a setting in Firefox I could change?
Personally, I find the arrows obnoxious to view. As I rarely need the feature.

I checked Chrome and Microsoft's edge browser.
The arrows appear in those browsers.
Browser updates break down-arrow scrolling all the time.


Regards,Joe
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Ed Covney

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In his latest tutorial, "Software Focus" - Back to Basics: Snagit 2020 (PC) Automatic Scrolling Capture documents it doesn't work using Firefox.  See:
https://www.youtube.com/watch?v=bO5YEcONUnQ


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Joe Morgan

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Well Ed,

 You just demonstrated Software Focus's tutorials are flawed. I don’t care for them or watch them myself.

There is a setting you can change in Firefox. https://support.techsmith.com/hc/en-us/articles/115001901372-Snagit-Windows-Scrolling-Not-Working-in-Firefox

Here’s me looking at a very large image in Firefox.



Regards,Joe
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davidlambert

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I wonder how old that tutorial actually is as 'All-in-one' works fine for me in the latest version of Firefox without making any changes to the default settings.
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Rick Stone

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If you are referring to the Software Focus tutorial, I believe it was posted to YouTube today.
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Joe Morgan

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The support article covering this was last updated:..............July 17, 2019 10:44
Theres no telling how old the original post is?

I use Firefox and haven't seen scrolling arrows in years. I only enabled them to see if it was possible.

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Ed Covney

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@Joe
"You just demonstrated Software Focus's tutorials are flawed" - Sorry Joe I didn't demonstrate a dang thing. If you have a problem with the video, take it up with the young guy at SF.
- Ed
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Joe Morgan

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I already have, I did it immediately after posting my findings here.

I was simply correcting the misinformation you were propagating to others.
The tutorial is flawed.
Your posting demonstrated that to me.
(Edited)
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Ed Covney

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How is the tutorial flawed?
If you have a problem with my postings may I suggest you use a local mail client and eliminate any post that contains my name. We'd both be happier.
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davidlambert

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The tutorial states that 'All-in-one' capture doesn't work in Firefox when, in fact, it does currently.
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Rick Stone

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Hmmm, what I heard in the tutorial was that the scrolling "does not appear to work" which is actually different than flatly proclaiming it doesn't work.
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Ed Covney

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I currently have 5 browsers installed: Brave, IE, Firefox, Chrome, and Edge;
and an Open Office SS that can open many different pages from any or each of the browsers. Each browser has pros and cons, for example I use brave for Youtube - to avoid the ads but it has problems saving site access passwords. If I have to sign in, Firefox is best.