Cannot see capture selection window (crosshair...)

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  • Updated 3 months ago
Hi,

I am experiencing an issue with the all in one capture:
after pushing the capture button, the cursor disappears and I cannot see the selection window (including crosshair), and after the click of the mouse I got the Image/Video/size ribbon, without seeing the window selected (blindly).

What can I do?
Already trying repair and reinstall
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guido.bonin

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Posted 6 months ago

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jasons

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Go to open capture window and under selection make sure region is set.
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guido.bonin

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yes, it is.
I made some investigation and it looks it may depend on the graphics card driver (Intel 620, v.23.20.16.5018 personalized by Lenovo for my X1 Carbon v.5).
issue is not documented anywhere, but reverting to generic Intel driver seems to solve this (but something else is not working).

So going back to Lenovo to ask
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guido.bonin

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reinstalled everything (windows, apps, drivers).
Now working correctly.
I guess it was some strange combination of driver update and DLL that make this happen