Cannot see upper part of the window (library, canvas, properties) after reload

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  • Problem
  • Updated 2 years ago
After reloading my project this morning, I cannot see the upper part of the window. The screenshot shows, what I see. There is a green line at the top and when I hover over it with the mouse, the cursor turns into a up-and-down-arrow. But I cannot drag the line down. Can someone help, please??
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Michael Heidrich

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Posted 2 years ago

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Photo of Klaas Hobo

Klaas Hobo

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I had the same experience and with a call with support of Techsmith I had to delete a part of my registry and all was ok (except that I lost all my settings in Camtasia). Then two days later I had the same experience again and with a lot of trying (and maybe restarting and so on) I could drag the green line down and saw the normal interface again. 
Maybe just try to pull the green line donw by selecting it and dragging down or restart and try again. Otherwise you might contact support for this.
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Michael Heidrich

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Thanks, Klaas. Restarting the computer did not help. Now I uninstalled without removing the data/settings and installed again. This fixed the problem.