Cannot select anything but full window

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  • Updated 8 months ago
I have just downloaded Jing free version and am unable to select anything but full window. Crosshairs show no dimensions and highlight nothing but full window. Is this an impediment of free version?
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emghol

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Posted 8 months ago

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Rick Stone

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I believe Jing only comes in free version.

https://www.techsmith.com/jing-pro-retires.html

Cheers... Rick :)
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emghol

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Oh - thanks. I wonder why I'm not seeing what I think I should. I'll have to spend more time with it.
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Rick Stone

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Apologies in advance if this insults you at all, but I will ask the obvious.  Hopefully you are aware that you just click and drag the crosshairs to make a selection? I'm guessing that isn't working for you?

Assuming not, perhaps consider submitting a support request at the link below?

Click here to view

Cheers... Rick :)
(Edited)
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emghol

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Not at all! I am a complete beginner with Jing. I now realise the video here https://www.techsmith.com/tutorial-jing-taking-your-first-capture.html doesn't mention clicking until a bit later - so problem solved. Many thanks for your patience.