Cannot take a video

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  • Problem
  • Updated 4 months ago
Hi, I got an invitation to update the Snagit and after that I cannot make video any more. This is what happens when trying  to save the video:

Unable to save file. Temporary capture file does not exist.
Failed to save document.

What should I do? I have Windows Professional 7/64 and Snagit version 20180.2 8 built 662
regards, Natasa
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Nataša Holy

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Posted 11 months ago

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Andrew McFain

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This is really old, but for the sake of anyone else who comes across this in Googling...

I had to turn off several options within the HKEY_USERS\[SID]\Software\TechSmith\Features\snagit key involving hardware video encoding and GPU screen capture. I'd suggest having a look at those keys. After I got it to record successfully, the video wouldn't save properly until I turned off AllowDxgiScreenCapture, as well.