Cannot unlock Camtasia and cannot add text to annotations

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  • Updated 2 years ago
Just purchased Camtasia. I entered my name and unlock key. No luck. 

Also, what is the deal with adding text to an annotation? Once I got it work
since then no luck. I have a PC with a Mac keyboard could that be the problem.

Yesterday I got a support ticket waited 20 hours for a reply. Then they cancel the ticket
and send me here to the online forum. I am wasting a lot of time. At least I get to practice my
writing...so far twice.

Best Wishes BG
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bgolash

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Posted 2 years ago

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Robert R., Online Community Admin

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Hello bgolash;

Looking in our Support System, using the email that you used for the forums here, it shows that your account was created 36 minutes (or so) ago. Did you perhaps use a different email? Did you create a ticket at https://support.techsmith.com/ (again, I am finding no record of previous tickets there), or were you directed to some other site? If so, what site did you use? Note that we have a 1-2 business day response with tickets (though maintenance agreement holders do get priority online support). Also note, our Support hours are Monday through Friday from 8:00 AM to 7:00 PM EST.

As to the issue; I have used a wired Apple keyboard on a Windows computer (not a Mac running Windows via Bootcamp, but an actual Windows PC) and have experienced no issues with adding annotations. Are you running an actual Windows machine, a Bootcamped version of Windows on Mac hardware, or Windows in a VM suite, such as Parallels or VMWare?

-Robert
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bgolash

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Yesterday: Caren SoftwareCasa Software Team  [#3848]
Today: Setup an online forum account.
Yes, I have a PC with windows 10 and a Mac keyboard. I`ve seen other people having the same problem with annotations.
Did u answer my question why I cannot register my Camtasia software? 
(Edited)
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Robert R., Online Community Admin

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Hi bgolash;

That would be why; SoftwareCasa is a reseller and is using their own system.

Can you please elaborate on the issue regarding unlocking the software? Are you getting an error message? Please be as descriptive as possible. Note too that this is a public forum and that we strongly recommend that Technical Issues (like this) be handled through our official Support page (https://support.techsmith.com/ click 'Submit a Ticket') where, if necessary we can pass sensitive information back and forth.

As for the annotations; if you right-click on the desktop and go to Display Settings, what is your slidebar set at for the "Change the size of text, apps, and other items:" section? See below



If that is not set at 100% then annotations could behave in odd fashions (though that should have been taken care of with Camtasia 9). Do you have a standard PC keyboard on hand to test? I just tested Camtasia 9.0.1 with an Apple keyboard (wired, with number pad) and am able to add annotations with no issue (on Windows 10).

-Robert
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bgolash

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Robert R., Online Community Admin

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Hello;

I would like you to try the steps listed at: https://www.techsmith.com/activate-camtasia-successfully.html to see if that will address your issue; if it does not then we will need you to open a Support ticket at https://support.techsmith.com/ so our Support agents can request a number of diagnostic files/logs that will help us determine what is preventing Camtasia from reaching our activation servers.

-Robert
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bgolash

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I`m not wasting more of my time going to another support site.  How about using my email address. I was being nice. I could have posted my username and key info in this online forum.
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bgolash

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I did the notepad thing. I don`t know if I want to deal with these issues. Is it possible to get a refund?
Other companies make similar software.  I don`t want to spend the rest of my life making certain your software gets activated. Also deactivated windows defender and anti-virus. Maybe I should reformat my hard drive and then reinstall Camtasia then activate. That would be fun.
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bgolash

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Hi
I resolved all my issues.  I just finished filling out the refund form.
Thanks it's been very productive being a part of this forum.
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bgolash

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The Best Video Editing Software of 2016
http://www.pcmag.com/article2/0,2817,2397215,00.asp
I don`t have my glasses on ....where is Camtasia.
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wayne

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Camtasia is first and foremost a screen-recording software, which has an editing tool for that main reason. People choose to use it in a manner that suits them.
If you want to edit videos that are taking from your camera or your phone.
Then you are best to go with another vendor.
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wayne

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Oh yeah.
What I wrote, is the reason WHY you did not see Camtasia on a "Best Of Video editing Software" list. As it is not classified in that category.
http://techpctricks.com/best-screen-recording-software-windows/
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bgolash

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They should have a review for the most expensive software.
I bet Camtasia would be a top runner.
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bgolash

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PS. I have your SnagIt product. I liked the old one better.  I understand, make a new version, get new
customers make more money. Except for the fact, the GUI is more convoluted.
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Bob Lewis

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I am not familiar with SoftwareCasa personally. They may be ok.

I will say that I have never had a problem with registering Camtasia or Snagit when buying directly from TechSmith. I am not sure why anyone would buy either from someone else and then blame them for a problem that they did not create . And they are quite willing to help you solve.
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wayne

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totally agree.
What I do not understand is why you would buy from a re-seller at a price that is only $2.00 cheaper than from the company itself.

@bgolash.
I suggest you get a refund from that company and do one of 2 things.
Purchase the program through Techsmith, like you should have done in the beginning.
Or purchase the Monthly Subscription, of which is $9.99 per month.
(Edited)