Cannot view support tickets

  • 1
  • Problem
  • Updated 3 months ago
When I compose a post and select Problem as the Conversation Type, I am presented an option to open a ticket at support.techsmith.com. But if I select that link I am prompted to select an account to log in with. I select it, enter a password, see "Logging in...", then "Logging out...", and then I am prompted to select an account again.
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ken.taylor

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Posted 4 months ago

  • 1
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Glenn Hoeppner, Employee

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Hey Ken,

I would suggest clearing your cookies or trying in a private browsing window.

You can also give us a call. You can find the phone number and hours if you scroll down this page
https://www.techsmith.com/contact.html

Sorry for the trouble,
Glenn
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ken.taylor

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Hi,

I am trying to view my tickets starting at:

https://support.techsmith.com/hc/en-us

I click "View your ticket(s)", which takes me to:

https://signin.techsmith.com

I sign in with my account and I am taken to:

https://myaccount.techsmith.com/MyAccount/Overview

Nowhere there do I see a way to view my tickets, so I go back to:

https://support.techsmith.com/hc/en-us

I click "View your tickets(s)" again, which takes me back to the sign in page. On the way, this time it says "Signing in..." then "Signing out..."

I log in again. Again I am back at the account overview and so again I go to:

https://support.techsmith.com/hc/en-us

This time I try "Sign In" at the top right. It takes me to:

https://signin.techsmith.com

I have tried this in Safari and Chrome. I have tried deleting cookies for the sites and retried. I have tried in inCognito mode on Chrome. Nothing works.

I'd sure like to be able to see my tickets. But how do I get in to see them?

Regards,

Ken
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ken.taylor

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I have tried customer support at 1-800-517-3001. The call fails. It has been a week since I wrote. I'd like to check the status on my tickets but have no way to get into my account. Any tip on something to try would be appreciated. I am going to try a password reset even though authentication does not appear to be the issue - but it is the only thing I have have not tried.
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ken.taylor

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This did not help. After resetting my password, I get in the same cycle as originally posted.
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Glenn Hoeppner, Employee

  • 1912 Posts
  • 378 Reply Likes
Hey Ken,

I reached out to our support team with your issue. They did notice something wrong with your account and said they fixed it and that they reached out to you. I think there's some action required on your end -- the details should be in the message you receive.

-Glenn