cannot get an update download

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Paid my fee for Ver 10.0/1.0 to update from 8.3 have recceived my Key # but cannot get the download to open to accept the key.
JJ
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Jack R. Jones

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Posted 8 years ago

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Nick Herber, Technical Support & IT Manager

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Hello and good morning.

I would suggest putting in a case with our Tech Support team here:

http://techsmith.custhelp.com/app/ask

And include your software key, any related errors you might be getting, operating system and any other odd behavior of note while attempting to install and we can get you taken care of.

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