Cannot Record Windows 8 start screen with SnagIt 12.1

  • 1
  • Problem
  • Updated 6 years ago
This is not an Isolated problem. The attached video shows the Bug. I am running the trial version of SnagIt 12.1. The following thread references the same Issue.

I have uploaded a video to show the problem.

Regards, Joe
Photo of Joe Morgan

Joe Morgan

  • 8681 Posts
  • 4647 Reply Likes

Posted 6 years ago

  • 1
Photo of Giovanni Stefani

Giovanni Stefani

  • 25 Posts
  • 7 Reply Likes
Joe. I see what your saying. Interesting enough, you can capture the photo of the Metro UI, just not the video.
Photo of Jason Eagleston

Jason Eagleston, Employee

  • 642 Posts
  • 98 Reply Likes
Thanks for sharing this issue. We will investigate this problem to determine what course of action can be taken, Windows 8 has certain rules around what user interface items can be visible "on top of" the Windows 8 start screen, which is why this problem crops up. 

As a workaround, in the meantime, you can do the following to record the start screen: 

1) Begin recording the screen, just as you did in the video above

--- This is where Snagit takes you back to the desktop and begins recording

2) Press the Windows key on the keyboard, or click the start button to take you back to the start screen
3) Continue doing what you planned to do during your recording, this will record the start screen
4) Stop your video, which opens it in the Snagit Editor
5) Trim out the first few seconds of the video where the desktop flashed open

I hope this helps out and we'll enter a bug to be investigated by the development team. 


Photo of Joe Morgan

Joe Morgan

  • 8747 Posts
  • 4665 Reply Likes
The bug has another layer to be looked at as well. I appreciate your detailed response because it's helpful to all. Thanks.

I have Camtasia and I also use another screen recorder so SnagIt recording is really not that important to me.
I am reporting this for the benefit of SnagIt users. That being said, take a peak at this bug.

Regards, Joe

This conversation is no longer open for comments or replies.