cannot upload to screencast.com

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  • Updated 8 years ago
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on uploads to screencast, my camtasia 8 gets to about 2% complete and then freezes. what might be going wrong?

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Doug Stone

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Posted 8 years ago

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Doug Stone

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oh... here was an error msg hidden beneath some windows. fyi... my internet connection is fine.

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Dave O'Rourke, Senior Software Engineer

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Doug,

This is not a known issue. The best way for us to help is for you to contact our TechSupport staff. It's free, and you'll be in touch with people who can ask specific questions to help troubleshoot the problem. To contact them, please visit http://support.techsmith.com and submit a question. Someone will follow up with you by email to help.
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Doug Stone

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Hi Dro,
What about the blank options screen, shown below? Is that a known problem?
Thanks,
Doug

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Dave O'Rourke, Senior Software Engineer

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Sorry, no. I've not seen that before either. Thanks for the screenshots though. It helps to see what you're seeing. I just tried it and I'm not able to reproduce the issue. Here's what I see for the Screencast Options dialog: http://screencast.com/t/4pKmam5HQF7

What you're seeing is definitely not correct behavior. I'd start by rebooting the machine. If the issue persists, I'd do a Repair install (no uninstall necessary, just re-run the installer and choose Repair if prompted). If that doesn't fix it, please do submit a question for our TechSupport staff. They're best equipped to follow up with you until the issue is solved.

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