Can't copy all to clipboard when cutout is active

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Just discovered something weird about the cutout tool.

There was a discussion recently about how you had to deselect the tool (by choosing a different one).

Well, the same goes for using the Copy All button. I discovered it when I did a cutout, copied all, and pasted into a document.  Then I did a double take because the cutout was missing (Philosophical question:  Can a "cutout" be missing?  Discuss.)

I went back and did copy all again.  Same result.  So I tried windows Ctrl+C.  Same result.

Then the penny dropped.  I deselected the cutout tool and used Copy All again.  BINGO.

I can understand the need to deselect the tool when you are working in the editor - the fact that it is "stuck" is self evident, but the Copy All function should surely still work?  When you paste the clipboard in the target document you don't have the same visual clues as you do in the editor.

I hate to use the dreaded B word, but I have to suggest this is a BUG
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Paul

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Posted 2 years ago

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Rick Grunwald

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Yep it is buggy
Good catch Paul
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Joe Morgan

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I see what the actual problem is.

 When the cut out tool is selected, the image itself. Is not selected. SO you cannot copy and paste it as a result.
Here's the "Non-existent" control handles/selection handles in SnagIt 2018 with the cut out tool still selected.



Here's the "Existent" control handles/selection handles in SnagIt 11 with the Cut Out tool active and selected.

So apparently, someone needs to report this as a bug.

In Photoshop, you copy and paste  Selections,Layers or the Entire Image.But you must make a selection first.
Or there's nothing to copy. So pasting doesen't work either. LOL

Those handles in SnagIt let you know the image is selected. SO in that respect, copy and paste works the same.A selection must be made, before copying is possible.

Regards,Joe
(Edited)
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Paul

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All good except your last paragraph Joe.  

By my reckoning, even with the cutout tool active and Ctrl+A successfully used, Ctrl+C doesn't copy the image to the clipboard
(Edited)
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Joe Morgan

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That's the Bug,

Maybe my wording is off. In SnagIt 11 the control handles are there when the cut out tool is still active.Well, you can crop the image.But I think that's all the handles can do.

In 2018, those handles are gone while the cut out tool is active.

That's the bug.
The image isn't selected so it cannot be copied.
(Edited)
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Paul

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Well, whatever the exact issue is, I've reported it
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Joe Morgan

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That should do it, when may be another story.
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Joe Morgan

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With any other tool selected, those control handles are always there.

The cut out tool is the only tool that makes them disappear.

In SnagIt 11, They don't pull a disappearing act and i can copy and paste all.That's how I came up with my conclusion and screen shots.Just for a conclusion to this topic.
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Rick Stone

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Hey Paul, I've always known the term for this condition to be "focus". What happens is that the cut out tool removes focus from the canvas area. Likely in SnagIt 11, focus is retained, which is why the copy works.
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Paul

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Response from Support:

Hi Paul, 
This is indeed an issue with Snagit 13 and 2018.  The cut out tool works a bit differently than the other tools in Snagit.  Currently, one of the limitations is that the copy all button does not work while the cut out tool is selected and being used.  We are still looking into ways around this, but this is something we have logged.  Thank you! Please let me know if you have any questions.
Kind Regards,
Nate
Senior Support Specialist
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Joe Morgan

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Interesting,

 sounds like TechSmith has been aware of the issue for a very long time.SnagIt 13 came out in June 2016.
Odd, how do you break something that works correctly for years. Then, out of the blue. Sorry Charley, we can't solve this? 
 

But, I know I couldn't solve it. They solved an elusive problem  for me recently. And I appreciate it.

That's what makes this so perplexing.
Why don't they bite the bullet and just dig in deep.Work the problem until they  fix it?

 Adobe and most software manufactures. Would have addressed and fixed an issue effecting there signature tools right away.  
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Paul

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Cup half empty or full?  I took comfort from the fact that it's logged as an issue, although, two years is a long time to figure out what the old code did, and mimic it.

(Edited)
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Rick Stone

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WRT the earlier comment about Adobe. It's true that they do work on reported bugs. And it's also true that TechSmith is a much smaller company by comparison and should be much more nimble WRT updates.

Adobe does appear to drag their feet with updates. At least that's what my experience has been with the products I use. So it's not as if they hear of a bug and the next day they have a fix for it.

As I understand it, at least for their RoboHelp product, if they release a maintenance build, it sets the development back about six months or more. Meaning, the new release is pushed another six months or more down the road.

Cheers all... Rick :)
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Joe Morgan

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If Adobes Pen Tool was broken in Photoshop.

They would fix it in no time. It would not take them a year to fix it.

I know you love TechSmith and therefor Love to defend Them. Even when they sit on their hands and ignore a problem.

In my years of experience with Adobe.They rarely break their basic tools functionality to begin with.
You can bash them if you want. But Adobe is arguably the King of the video Editing world for a reason. "And most things they touch"When they release an update, features get added, bugs get repaired and rarely does anything get broken. Updates are a good thing.

When TechSmith releases a maintenance update. Things get repaired, Featured get added.Plus, in most cases.Other features get broken.
I wait to see what complaints come up in the forum before upgrading.If the issues effect me to much.I don't upgrade. 
(Edited)
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Rick Grunwald

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It seems that since v12  the project management is more interested in bells and whistles that can be advertised rather than fixing chronic issue or things that were broken. 
That was practically said by one of the  project people: they are going to be a technical writing tool and  we can deal with that or ...
No longer caring about the customer base because you have really kewl ideas and  customer base has to suck it up ... all well and good but folks it also marks the moment that then passed their apex.
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Rick G

Adobe aren't immune.  The user base has been screaming for better keyword management for 5 years or more.  Every time someone raises the issue on their forum it gets merged into the existing thread which sits in a dark corner festering.
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Yeah, I saw that posting to.A technical writing tool. So, SnagIt is heading towards being a basic tool is the way I read that. Screen capture will remain versatile. But dull boring tools is where it's headed.That's why glossy effects are gone and flat callouts is all that's left.

Oh well, that's another reason I like Adobe so much.They don't dumb down their software and remove features.
If they remove a feature,they replace it with an updated and improved feature that does the exact same thing {and maybe more}, out of necessity. "Modern hardware no longer supports the original feature" Things like that.
That's why they are arguably the Cadillac of most software in so many ways.Dragging down their reputation , to uplift TechSmiths profile ,as if Adobe can be no better than a Chevy Vega at times. Should be avoided.
It just doesn't wash.It's like saying Bentley's and Roles Royce's are disappointing cars to own because they might break down some day.  
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Keyboard Management of what Paul?

There are literally 100's of keyboard shortcuts for After Effects,Photoshop, Premier Pro,Illustrator,Etc and so forth.

I could never begin to assign or use them.I use the basic and universal ones.

 Here's Premiere Pro The possibility's are staggering. There's color coding as well.That's what the Green slashed keys are.

 
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Paul

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Joe, oh Joe, Oh Joe,

You need a pair of these my friend. 



 I think you'll find the word I used was keyWORD not keyBOARD.  There I even did it in big letters for you. :)

BTW, you have now made this literally the longest thread on the forum.

Also, I think Adobe may have ever-so-slightly over-engineered keyBOARD shortcuts.  A bit.

Cheers

Paul :)
(Edited)
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Rick Stone

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Not to mention that with Adobe owning more than 100 software titles, they likely have a programming staff that totally dwarfs TechSmith's staff by a factor of five or more. And that's just for one of their 100+ products.
(Edited)
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So like the Unsharp Mask filter in Photoshop actually being a filter that "Sharpens images ".

Those kind of keywords?

I actually got some Computer Glasses not long ago.I see the screen better now than I have in quite some time.LOL
I wear tri-focals normally.My 23" monitors were in focus top to bottom. "Or close enough" But that small center lens got a little to small when I switched to a 32" primary monitor. That was a great move, I probably should have gotten a 32" soon than I did.

You can't beat a single focus lens for computer work.I should have done that years ago as well.Live and learn.  
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Paul

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No. keywords as in "People > Paul, People > Joe, Place > Yosemite, etc:

Here's a picture of my monitor:

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Yeah, I actually did a keyword search for a new brain after asking that question. I couldn't find one.Oh well.

That falls under a feature request I suppose.So it's not the same as ignoring a broken feature.
Although, it doesn't mean it can't be improved.

I don't know how Adobe vets it's feature  changes and improvements. I gotta believe they have up to 10's of millions of users for all of their individual products.
 
(Edited)
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Rick Grunwald

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Hey Paul! Nice built in speakers! Dolby? or do they hearken to an earlier era : "Dough-boy" 
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Joe Morgan

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If you look closely, he gets flying saucers in B&W.

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Paul

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Speakers? Jeez, those are the heatsinks.  I got me some CANS!

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Paul

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You'll notice that I am keeping us marginally on-topic by applying monochrome filters to a SnagIt screenshot.
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Paul

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.... during the course of which I had another epiphany

I get these black on white background icons where I need to make the black area white and the background blue.  And I have struggled with fills and stuff like  that.  And then, looking at the filters I saw "swap colours."

Now it's a two step process.  Why isn't swapping two colours around in teh "Colour Adjustments" section.  The HOURS I've wasted.

(And don't tell me that black and white aren't colours!)
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Rick Grunwald

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Of course! You are right on topic! (What was the topic again?)
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Joe Morgan

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Is this your monitor Paul?

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Rick Grunwald

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SOmeone has been busy
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Joe Morgan

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Bored actually
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Paul

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No, really?