Can't export video on Mac

  • 1
  • Problem
  • Updated 10 months ago
I have made a 2GB video on my Mac and I'm trying to export it to a local file. It tells me it's exporting and I see it arriving at the destination saying 2GB but it gets to 99% done and then stays there for a while. After letting it complete I say to 'locate in finder' and the file is there but zero bytes - it has NOT exported.
I've tried several times, I've restarted the computer. This has happened before, the last time I used the program.
Can anyone help me, please?
Photo of Kate

Kate

  • 1 Post
  • 0 Reply Likes

Posted 10 months ago

  • 1
Photo of Hackzilla

Hackzilla

  • 14 Posts
  • 5 Reply Likes
What file system are you using on the destination?

Is it FAT32?

That has a 2GB file size limit.
Photo of Wizbang_fl

Wizbang_fl

  • 22 Posts
  • 4 Reply Likes
Yes, where are you storing the file for encoding.  It should be a local drive such as documents, desktop etc.  Not a USB drive attached as you may have issues with writing the necessary metadata while translating to the external format of the storage medium.  If it is in an internal drive and is formatted either HFS+ or APFS  both should be journaled, you can go to the console (which has the log entries for what happened when the file was being processed.)  Examples might be out of memory, exceeds storage capacity.  Also, you want avoid playing video in another player or performing much during the process (depending on the level of the processor you have RAM capacity and other resources available needed at the time of the encode) 

You also may want to reset your pram & smc (these are storage elements that are retained from one boot to the next but may be corrupted over time and in a way that may not be obvious).  To reset SMC & PRAM Power off your Mac.   Assuming you have a desktop once it is powered off unplug the mac for 10-15 seconds and while it is unplugged press the power button a few times.  (this depletes the residual memory present in the hardware and causes those settings to be reset)  Plug the mac back in and before hitting the power button locate the command (or apple key) option (or alt key) and p  and r.  Immediately after pressing the power button you will press and hold all 4 buttons at the same time.  There will be a delay it may be a minute or more (patience is a virtue)  Eventually you will hear the tritone and your mac will reboot again.  once it tritones a 2nd time release the keys and the mac will boot normally.  Some items like a track pad or mouse may take a moment for their drivers to load up (part of the process is we clear those out of the hold over memory forcing them to reload from their newest versions, also your display be very bright as it's also been reset and why we did the pram/smc reset as the GPU was also reset as part of this and is used during the encode process by OSX.    Hope this helps.
Photo of davemillman

davemillman

  • 461 Posts
  • 141 Reply Likes
Best advice: Open a ticket with support.

Until they open on Monday:Consider reducing either the resolution or the data rate to get something (albeit smaller or lossier) exported immediately, until the problem is fixed.