Can't login to Screencast after recording a video.

  • 1
  • Problem
  • Updated 2 months ago
After I record a video, I used to be able to click on the icon to upload it to Screencast where I could get a link to make sharing easier. Since the beginning of this week, whenever I try to upload to Screencast, I am prompted to login, but it doesn't recognize any of my information. I tried password reset, which it let me do, but it still doesn't recognize me to allow me to login.
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DESherman

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  • annoyed

Posted 2 months ago

  • 1
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p.stanos, Employee

  • 47 Posts
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DESherman,

I am sorry to hear you are having trouble uploading to Screencast. I recommend that you file a support ticket here: https://support.techsmith.com/hc/en-us/requests/new?ticket_form_id=48183

Our support team can help investigate what might be going on from there.


- Paul