Can't open SNAG files from Windows Snagit on a Mac Snagit ???

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I have SNAG files created on my Windows laptop over a vacation that have hundreds of elements I need to continue dragging around and working on. When I got home I had assumed - and rightfully so since Snagit is a multi-platform product - that I can just open or import those SNAG files on my iMac, the computer where I generally do my creative work.

Was I wrong?? The iMac's Snagit sees all SNAG files as grayed out. I found an old thread from 3 years ago on this Forum that emphatically states that Snagit files are incompatible between Mac and Windows? I know Mac uses SnagProj file format, but that would answer a question I'm not asking. I want to be able to use the same file type on both systems as one would expect on ANY multi-OS software. I know PNG, JPG, etc are compatible but that solves absolutely nothing. I can't flatten all these objects - it defeats the purpose! Basically if I want to work on them on my Mac I have to start ALL OVER AGAIN. 

Please tell me I'm wrong, that it can be done by now. Otherwise I'm beyond irritated, and completely befuddled why such a successful product could ever violate a high priority standard when offering itself as a multi-OS solution - especially on the same license. One buys a singe user license you are entitled to download one copy to Mac and one copy to Windows, but the un-advertised gotcha is you can't edit the same native file between them?
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business

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Posted 5 months ago

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Joe Morgan

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You're not wrong. The two formats are still incompatible.

When this will be addressed might be a better question? I don't understand it myself. I'm fortunate to work exclusively on one operating system I suppose.

Regards,Joe
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Paul

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Regrettably the two snag file formats continue to be incompatible.

This issue keeps being brought up by different users for the obvious reason that people want them to be compatible, precisely so users like you can flip between PC and Mac.  Seems like a no brainer.

One suggestion is to use a standard format such as TIFF.  See this post
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pjonesCET

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It's typical of Most software companies because the user of Mac Platform is so much less. They don't see Mac users as important and don't take Mac user needs seriously.
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Rick Grunwald

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I am afraid there is no solution either if you need to keep them editable. Even formats like PSD are exported to a flattened state.(Why can't they add an export for Snagit MAC I wonder?)
If they don't need any further editing, you can bulk export from the Library to something like PNG ... but it will be flattened
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business

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That might have been true up until about 15 years ago, but the Mac platform has been growing hugely in adoption. If it wasn't, these solutions wouldn't have found it a valuable market share. I've been watching web developers over the last decade drop using Windows and move to Mac just so they don't have to constantly deal with all the Windows administration issues that always come up. Back before 2000 that was unheard of - web developers hated Macs back then. Maybe the move to Linux as a core helped, I don't know. In regards to PSD's, I used to open that file format on both Windows and Mac without a problem - layers intact. I have dumped Adobe products due to pricing and switched to Affinity Photo and Affinity Designer, which are also on both platforms, and also safe their files in layers which are openable in both Windows and Mac. I never assumed Snagit would have incompatible files. Odd that I haven't noticed it before though. I've been using it for years. 
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Rick Grunwald

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Techsmith apparently did not design Snagit windows in parallel with Snagit for the mac
Serif developed designer and Photo for the Mac, Windows and Ipad all at the same time and kept the development synced. When Publisher hits, it too will be cross compatible with the  other products
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Randy Wilson

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Add me to the list of customers who need these file formats to be compatible. There should at least be some kind of conversion or workaround possible. 
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pjonesCET

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Yes it probably more likely  the thousands of people. Only about 5-10% of people actually have the courage to complain out loud about an issue. Be it a missing feature or a Bug.
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business

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pjonesCET: that is a good point. I remember walking through the Evernote forums once, as there was a much-needed feature improvement I wanted, and instead of posting anything I noticed a few other people posted these needs and they were shot down by other forum users who I can only describe as "Evernote cheerleaders." They were almost like self-appointed spokesman for Evernote, speaking on behalf of the product, basically putting down improvement ideas as "edge cases." (How could they possibly know they are "edge cases?") The fact that I had the same issue - and didn't post anything about it - is evidence of what you're saying. Snagit, in particular, sort of fell into slippery slope, as it were, when they began adding layer-based editing features to their screen captures. It was not meant to be Adobe Photoshop or Affinity Photo or whatever, but the more features they give it like that, the more people want to use it like an image editor. The file compatibility issue, however, is just a glaring issue though. I understand probably WHY it started off that way, but it should have been a priority to overcome that rather than adding more fancy editing & sharing features.