When printing an Adobe PDF file there is drop down window that allows me to select available printers. Previously SNAGIT was an available option and I could print PDF files to SNAGIT. My IT department recently "upgraded" to Windows 10 and updated SNAGIT to version 12.4.1 (Build 3036). After this there is no longer any option to print from Adobe PDF files to SNAGIT. I've spoken with my IT department and they have "researched" the is issue and told me Windows 10 does not support printing a PDF file to SNAGIT. I do not believe this. Can someone please help me figure out how to explain this to my IT department so they can figure out the problem?