can't print to snagit from PDF file in Windows 10, SNAGIT version 12.4.1 (Build 3036)

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  • Updated 8 months ago
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When printing an Adobe PDF file there is drop down window that allows me to select available printers. Previously SNAGIT was an available option and I could print PDF files to SNAGIT. My IT department recently "upgraded" to Windows 10 and updated SNAGIT to version 12.4.1 (Build 3036). After this there is no longer any option to print from Adobe PDF files to SNAGIT. I've spoken with my IT department and they have "researched" the is issue and told me Windows 10 does not support printing a PDF file to SNAGIT. I do not believe this. Can someone please help me figure out how to explain this to my IT department so they can figure out the problem?

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Brian

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Posted 8 months ago

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Rick Grunwald

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You should have the snagit printer installed and available from most programs. Try printing from a browser for instance and see if the snagit printer is available. (It should also be listed under the printers app if your company did not restrict access)
It will look something like this graphic. If it is not there, a reinstall is in order
 
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Joe Morgan

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I can print from Adobe Acrobat DC to SnagIt 12.4.1 on a Windows 10 machine.

You can show IT this if they need convincing.

Regards,Joe

 
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Brian

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Thank you! They will need convincing. I've got two different groups of "tech support" in my organization telling me it isn't possible. I'll forwarding your screen shot right now!
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Rick Grunwald

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That is a configuration item when they deploy I believe. You can choose to NOT install the printer driver. If that were the case, tech support should know that. They may need to re deploy Snagit to fix the configuration which = work which = an argument
They may have adding printers shut off for your image profile. Lots of possibilities but it CAN be fixed