Can't record screen

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  • Problem
  • Updated 2 months ago
I never had this problem using Camtasia 8. I just bought 9 and when I press the Record button it drops me to the desktop and nothing happens. I have restarted the computer, reinstalled Camtasia, updated graphics drivers... I can't figure it out. I don't get any kind of error message, nothing happens.
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James Trory

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  • like I've wasted $200

Posted 3 years ago

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kayakman, Champion

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clicking the Record button will launch Recorder and select the last open app that was used [other than CS]; so seeing your desktop might be expected

Recorder should be open but not capturing

use alt-tab to see if there is an instance of Recorder open

if so, select that app

also, look at Task Manager to see of Recorder is listed as an active process
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James Trory

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No, nothing happens. No instance of Recorder anywhere.

Powerpoint recorder seems to work fine if that means anything.
(Edited)
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Joe Morgan

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I just noticed you mentioned Power Point.DO you mean the Camtasia recorder works in Power Point?
Do you use more than one monitor by any chance?

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James Trory

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Yes the CS Powerpoint add-on works, the screen recorder does not.

I do use two monitors, I tried setting my display to single monitor but that didn't work.

I just installed the newest version of Camtasia 8, it works fine. So I have no idea now why 9 won't work.
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Joe Morgan

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I'm stumped, I've had instances where the recorder is on the other monitor and won't appear on the main monitor.
I'd record with Cam 8 for now and contact support.
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James Trory

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Yeah that's what I'll do, hopefully they can figure it out for me. Thanks anyway!
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michele haro

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March 30 2019 Still can't get ANY version of Camtasia to record the screen.  I submitted a ticket and still NO RESPONSE FROM CAMTASIA.  Why would I buy this at the expense rate they want if there is NO SUPPORT?  Might be time to find a NEW screen recorder other than Camtasia.  New trial doesnt work....7 doesnt work.... sick of trying for days.
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Bob Lewis

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I know it is only a workaround but have you tried changing which monitor is your Main monitor and recording a sample and see if that works.  Just to let TechSmith Support and us know.
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James Trory

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Well TechSmith support were right on it and they fixed it. If you have the Vorbis codec installed apparently it messes with CS9. Here's the solution:

Browse to this folder on your machine and locate the file below.

C:\Windows\System32\vorbis.acm

Right click on it and rename it to "vorbis.acm.bak"

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sbeach

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Did TechSmith have any other tests they had you perform?  I was recording my screen up until 30 minutes ago, and then I was unable to record anything new.  I've restarted the application and checked to see if the record window is running behind the scenes, all to no avail.  I don't have this codec installed on my laptop, either.  Still looking for a fix while I wait for tech support.