Can't Remove Watermark Even After Purchase

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  • Question
  • Updated 8 months ago
For some reason, even though I've paid for Camtasia, entered my purchase key, and selected "Produce without watermark" my videos still have a watermark. I have a brand new Mac and am using Camtasia 2018. Is anyone else having this problem and how do I fix it?
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Christian Elliot

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  • If there was an angry face I'd click that

Posted 8 months ago

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Glenn Hoeppner, Employee

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Hi Christian,

Open a ticket with our technical support and they should be able to help you out.
https://support.techsmith.com/

-Glenn
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Christian Elliot

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Thank you. I did submit a ticket. Unfortunately, I could not figure out how to get past step two. Is there anyone who can walk me through it? 
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Glenn Hoeppner, Employee

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If you're having problems with the form, you can also call or chat (depending on the hours). The chat is at the top of this page, and the phone number is at the bottom: https://www.techsmith.com/contact.html