Can't capture a scrolling window snagit 10

  • 1
  • Question
  • Updated 8 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Inactive threads; archiving to prevent necroposing

I have not been able to snag a scrolling window since I upgraded to V.10 this is very irritating. I have tried all the fixes I could find on line with no success. When will this be fixed???? I have the same problem on all my computers so it is not the hardware.
Photo of cpgobeil

cpgobeil

  • 1 Post
  • 0 Reply Likes

Posted 8 years ago

  • 1
Photo of Nick Herber

Nick Herber, Technical Support & IT Manager

  • 27 Posts
  • 3 Reply Likes
Hello and good afternoon.

I would suggest putting in a case with our Tech Support team here:

http://techsmith.custhelp.com/app/ask

Some information that would be helpful to include would be the browser(s) and version(s) you are trying to capture from, and a test webpage link so we can look at that as well. Thanks!
Photo of Nick Herber

Nick Herber, Technical Support & IT Manager

  • 27 Posts
  • 3 Reply Likes
I would encourage those seeing problems with Firefox scrolling in Snagit 10 to make sure they are on the new 10.0.2 update that released today (use Help > Check for Upgrade from the Main User Interface - not the Editor Help), as there are several pieces of code specific to improving the scrolling experience in Firefox. If that does not resolve the issue, then I would suggest putting in a written case with our support team here:

http://techsmith.custhelp.com/app/ask

This conversation is no longer open for comments or replies.