I Can't Remove Screencast From starting up!

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I have never used Screencast, but looked at it at a conference on my laptop. Now everytime I turn on the computer a login screen pops up. I go to uninstall programs and it is not listed. I checked my start-up folder and it was not there. I went to the website and tried to login in to delete the acct. I went through forgot password and and it didn't recognize any of my email addresses. Please help me remove this from my computer.
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hswift

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Posted 9 years ago

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Mike Curtis, Employee

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Could it possibly be Jing? Jing requires a Screencast.com account. My hunch is Jing was installed, but the sign up process was not completed.

You could uninstall Jing or sign up and give Jing a go for image captures and recording short videos. If I'm off base, I'd suggest trouble shooting further with our support team: http://support.techsmith.com

To learn more about Jing: http://www.techsmith.com/learn/jing/t...
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reginajoseph3

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I am also having the same problem trying to uninstall Jing.Now everytime I turn on the computer a login screen pops up. I go to uninstall programs and it is not listed. I checked my start-up folder and it was not there. I went to the website and tried to login in to delete the acct. I went through forgot password and and it didn't recognize any of my email addresses. Please help me remove this from my computer.
reginajoseph3@gmail.com
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Mike Curtis, Employee

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Hello, did you get this resolved? Your description sounds to me like you'll want to uninstall Jing, not Screencast.com. You might want to open a ticket with Tech Support (http://support.techsmith.com) or can you perhaps include a screenshot of what you're seeing and I'll try to help out here.

Thanks!
Mike C
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Joseph Kleinmann

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I have the same problem. I do not have Jing. Never saw Jing. Don't want Jing or anyjing associated with Jing or Screenshot. I'd like it removed
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ExitWhen

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I've got the same problem. I installed Jing, and I have videos on screencast. yet this file still appears everytime I turn the computer on. I want to remain a member of both. Come on you guys, you have an issue here/
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David M. Converse

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Exit, have you actually opened Jing and entered your account information? If Jing is set to launch at startup and you haven't entered your screencast login, yes it will popup a box to signin everytime.
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greglovesjazz

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I had to uninstall Jing, as it had stopped working, and was causing problems when my computer started up, delaying startup while Windows attempted to fix the problem. Uninstalling via the Control Panel did not work completely, as Jing had made entries in the startup list and registry that were not deleted by the uninstall. You have to remove those entries from the startup menu and registry - it is best if this is done by a techie user who knows what they are doing, but it is reasonably easy to do, and steps 1 and 2 show you how to do a registry backup first.
Here is how to remove Jing completely, after you have done the usual "uninstall" process through Control Panel:
1. Hit the Windows button to show all programs, but at the bottom where you see the box labelled "Search programs and files" type regedit
2. In the registry editor, select File, then Export. Enter the name of a file like "backup.reg". This will be your registry backup file in case anything goes wrong.
3. Return to the Windows start menu as in Step 1, and type MSCONFIG
4. You will see 5 tabs - select the one labelled "Start". Here you will see a list of all programs that are initiated at Windows startup.
5. Scroll through the list until you find the entry for Jing.
6. Look across to the "Location" column. This is the location in the registry that is attempting to start Jing and failing. It will be something like "HKCU/Software/Microsoft/CurrentVersion/Run". Make a note of this.
7. Return to the registry editor, and use it like Windows Explorer to find that location. The "HKCU" part of the path is an abbreviation for "HKEY_CURRENT_USER", which you will see at the top of the left panel. Follow the path to the end. You should see (in the right hand panel) some entries in the columns, and one line with have "Jing" in it.
8. Right-click on that line, and select "Delete".
9. Exit the registry editor (it saves changes automatically).
10. Restart your PC, and the annoying popups or Windows error messages should be gone.

An alternative to Steps 6 to 9 is just to uncheck the box for Jing in the Startup list under MSCONFIG. I found that this did not work, as Jing kept reappearing in the list, so I removed it manually as described. It's a good piece of software, particularly for free, but it seems to have issues with version 4 of the .NET framework, and that causes it to fail.

Good luck!

Greg Burdett
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Joseph Kleinmann

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I do not have Jing. I want to remove the screenshot startup screen.

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