Canvas background- HELP!!

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Canvas background- I am unable to change the canvas background from black to white in Camtasia 9. Not sure what I am doing wrong. I went to Project Settings, color, clicked on white, but it still comes out with a big black bar on top/bottom of my mp4. Please help- need it asap.
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karen hymel

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Posted 11 months ago

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11 months ago
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Robert R., Online Community Admin

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Hello Karen;

Are you using imported media content or are you using a Camtasia Recorder file? What resolution is the content that you have imported into Camtasia? Are you viewing the produced MP4 at 100% scale in your media player?

-Robert
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2018-06-27T15:23:53+00:00
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kayakman, Champion

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that suggests that the embedded video on your scorm/saba hosting is being displayed taller than dimensions of the produced video being shown?
2018-06-27T15:25:30+00:00
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Robert R., Online Community Admin

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Hi Karen;

If your hosting platform is not presenting the video at 720p (1280x720) then you can see bars on top/bottom or left/right. If you play the MP4 file in Windows Media Player (in Windows simply double-click on the MP4 file that is created by Camtasia), do you have the black bars surrounding it?

Additionally, in the Studio, is your view set to 100% at the top of the preview window? If it is, can you please, as a test, set it to 50% and verify that there are no black bars in the canvas?
-Robert
(Edited)
2018-06-27T16:01:34+00:00
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karen hymel

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The view is at 44%, however, it is a custom screen view, (1684x672) not the entire screen was captured.  Which is why I am trying to change the black bars  to white.  Yes, I do have the black "gradient" bars in Windows Media Player
2018-06-28T13:32:50+00:00
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karen hymel

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Robert,  can you help?
2018-06-29T11:59:09+00:00
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Robert R., Online Community Admin

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Hi Karen;

It may be easiest to open a support ticket (you can place "Attention Robert" in it so it can be assigned to me) so we can look into this directly. Can you please open a ticket?
-Robert
11 months ago
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arthurginspain

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i am very interesed in this question because i cannot undersand why  camastaicia and snagit has a black backround surely it it posible to change the background.

Estoy muy interesado en esta pregunta porque no puedo entender por qué Camtasia y Snagit tienen un fondo negro seguramente ¿es posible cambiar el color de fondo? Qué piensas
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