Canvas background- I am unable to change the canvas background from black to white in Camtasia 9. Not sure what I am doing wrong. I went to Project Settings, color, clicked on white, but it still comes out with a big black bar on top/bottom of my mp4. Please help- need it asap.
kayakman, Champion
Robert R., Online Community Admin
If your hosting platform is not presenting the video at 720p (1280x720) then you can see bars on top/bottom or left/right. If you play the MP4 file in Windows Media Player (in Windows simply double-click on the MP4 file that is created by Camtasia), do you have the black bars surrounding it?
Additionally, in the Studio, is your view set to 100% at the top of the preview window? If it is, can you please, as a test, set it to 50% and verify that there are no black bars in the canvas?
-Robert
karen hymel
karen hymel
Robert R., Online Community Admin
It may be easiest to open a support ticket (you can place "Attention Robert" in it so it can be assigned to me) so we can look into this directly. Can you please open a ticket?
-Robert