Captioning a video that goes to Kaltura

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  • Question
  • Updated 6 years ago
After using the captioning in Relay and the video being uploaded to Kaltura I cannot see the captions no matter what player I choose. If I am in relay and look at the video I can click the view button and it launches a webpage from kaltura playing the video with captions. Please advise me on how to get a player that will show the captions.
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theo.beckmann

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Posted 6 years ago

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Jonathan Herman, Employee

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Hi Theo

I'm sorry about the difficulties with viewing captions.

On your Publish Account Setup page, you can see a Player ID field as shown in this screenshot.


If that field is left empty, then the link to your presentation will be viewed in the TechSmith Kaltura player.
This is a custom player made by TechSmith, so it will not appear in your Kaltura account's list of players.
Unfortunately, this is the only player on Kaltura that supports captioning from Relay.

Could you please explain how you want to use the TechSmith Kaltura player outside of the view link?


Thanks!

Jonathan
(Edited)
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theo.beckmann

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If I change the player id will the videos with captioning play the captioning when using the player I select or only with the tech smith player.
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Jonathan Herman, Employee

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Hi Theo,

Videos with captioning will only play the captioning in the TechSmith Kaltura player.


Thanks!
Jonathan
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theo.beckmann

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can I install the techsmith player on my instance of kaltura
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Jonathan Herman, Employee

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Hi Theo,

The TechSmith Kaltura player can be downloaded from the Kaltura Exchange website here:
http://exchange.kaltura.com/content/camtasia-relay-publishing-plug

Thanks!
Jonathan
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theo.beckmann

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Can you tell me the best way to download the player when I use the link I just get a page with all these controls and the page never loads just spins
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Jonathan Herman, Employee

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Hi Theo,

You can download the player by right clicking the links and selecting Save Target as...
One link is the TechSmith Kaltura player and the other is the graphics for the player controls.

You will need to contact Kaltura to install the files and add the player on your instance.

Thanks!
Jonathan

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