capture area is not what is shown

  • 1
  • Problem
  • Updated 10 months ago
When I click the capture button and go to capture an area, the content shown in the cross hairs is only partially captured. I have to over select the area and guess to get the actual area I want. This renders the capture tool difficult to accurately capture the area I want on the first try.

I have Snagit version: 2018.2.4 (64 bit) Build 3846 - 7/11/2019. I tried to look for updates but it only tries to upsell me to the 2019 version. I am running Win 10.
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Mike M

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  • frustrated

Posted 10 months ago

  • 1
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Rick Stone

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Hi there

While it's not the same symptoms, I'm wondering if what is described in the thread linked below will help.

Click here to view that thread

Cheers... Rick :)
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Joe Morgan

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I would try updating my Graphics card first and foremost.

SnagIt 2018.2.4 is the last and most current version of SnagIt 2018.

Things like this tend to be driver related in my experience. If you have a name brand computer Like Dell, HP,etc.
Speaking for Dell, you can go to there website/support. And let them scan your computer for Dell driver updates. I believe all big name suppliers offer similar assistance.

You can contact TechSmith support as well.

This is a Free Service............... Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Regards,Joe