Capture region frame is gone

  • 6
  • Problem
  • Updated 5 years ago
  • Acknowledged
I recently updated to Camtasia v2.9.2 (Mac/Yosemite) and now the capture region frame disappears as soon as the recording countdown finishes.  I need the frame since during a typical capture session I'm opening and closing windows and need to position them properly.  Just capturing the whole screen is an inefficient use of file size limitations.  How can I make the capture frame (boundary) stay visible throughout the recording session?
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radlyeel

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  • annoyed

Posted 5 years ago

  • 6
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Kelly Mullins, TechSmith Employee & Helper

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Official Response
Hi,

I have just spoken with our Technical Support team to determine if this is a bug you have found. And, it is - it is not a feature nor have we removed that functionality.

They are recommending you go back to version 2.9.1 since a fix for this will not be coming out for a little while (I don't know when).

I apologize for this inconvenience and for the bug. I can certainly understand how difficult it is to record without the frame to let you know where your recording is on the screen.

If you should need help uninstalling and reinstalling version 2.9.1. You can get that download here:
http://www.techsmith.com/camtasia-mac-version-history.html

If you have any other questions or need more help, please contact our Technical Support team.
Our Technical Support is free and they get back with you quite quickly - usually within one day.
https://support.techsmith.com/home
Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

Sorry I couldn't be of more help on this.

Kelly
User Assistance Team
TechSmith
(Edited)