Having an issue with Snagit 9.1.3 (company license - cannot upgrade), Lenovo X1 Yoga, 2K resolution plus external monitors (1080p).
When we try to initiate a capture region, both external monitor screens turn white and the Yoga screen shrinks by about 15%. A capture can be made on the Yoga screen, but not on the external monitors.
It seems to be a scaling issue, but I cannot find an option to turn off scaling or hardware acceleration or anything of the sort. The only resolutions I'm finding online are to upgrade to Snagit 13, but we cannot do that at this time.
Is there anything else we can do to make Snagit work correctly in this scenario?
When we try to initiate a capture region, both external monitor screens turn white and the Yoga screen shrinks by about 15%. A capture can be made on the Yoga screen, but not on the external monitors.
It seems to be a scaling issue, but I cannot find an option to turn off scaling or hardware acceleration or anything of the sort. The only resolutions I'm finding online are to upgrade to Snagit 13, but we cannot do that at this time.
Is there anything else we can do to make Snagit work correctly in this scenario?
Posted 2 years ago
