Capture size distorts when attempt to use Jing

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I have the latest version of Jing on my Microsoft Surface pro (with the latest Microsoft software). I use two screens - surface and a desktop. 

My issues is: every time I click on the capture button on Jing, my screens suddenly zoom right in and i only have the option to capture about a fourth of my screens. 

Can anyone suggest how i fix this? 
I have attempted to delete and re-download Jing. I have the latest version for Jing and Microsoft. I am out of options and prefer Jing.
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Posted 2 years ago

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Robert R., Online Community Admin

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Official Response
Hi Taylor and thanks for stopping by;
The issue is related to desktop scaling; while disconnected from your external monitor, please right-click on the desktop and go to Display Settings. In the window that appears set the scaling to 100% (which Jing requires) then apply/okay and log out / log in to the device. Once you have done that, connect the external monitor and perform the same steps for that monitor as well.