Capture scrolling screen

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  • Updated 8 years ago
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When will I be able to capture scrolling web pages again. Currently running the PC version 10.0.1 and firefox v8 its been 8 months since the last attempt to fix this problem
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petersmerdon@blueyonder.co.uk

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Posted 8 years ago

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Nick Herber, Technical Support & IT Manager

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Hello and good afternoon.

We should be able to take scrolling captures from within Firefox 8 - but there are different factors that can go into a scrolling capture not working within that browser. The most common reason is a conflict with extensions installed in Firefox, which we are always attempting to improve upon. If you would like to get into some further troubleshooting on this issue, I would encourage you to put in a written case with our Support team:

http://techsmith.custhelp.com/app/ask
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Nick Herber, Technical Support & IT Manager

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I would encourage those seeing problems with Firefox scrolling in Snagit 10 to make sure they are on the new 10.0.2 update that released today (use Help > Check for Upgrade from the Main User Interface - not the Editor Help), as there are several pieces of code specific to improving the scrolling experience in Firefox. If that does not resolve the issue, then I would suggest putting in a written case with our support team here:

http://techsmith.custhelp.com/app/ask
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Jon

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I download snagit today to help document our software using screen shots but in used this SCROLLING does NOT work!!

I am using version 11 on IE and Firefox..

When will this be resolved. I have been trying for 3 hours to get this to work and finally checked your site before continuing. I am surprised to see this used to work and has now stopped working..

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