Capture tab not "popping out" after taking a video capture

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  • Problem
  • Updated 7 years ago
  • Solved
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1. Opened Snagit.
2. Click the video capture toggle button to switch to video mode
3. Hit the red button
4. Drag out a region and start recording.
4.5 Record something on the screen and move the cursor around.
5. Stop and wait for editor to open with the video.
6. Move my mouse over to the capture tab (or touch anywhere on the desktop which usually causes the capture window snaps back but now stays there until Snag-It is stopped/restarted.

Note: This topic was created from a reply on the No cursor in video capture snagit mac topic.
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mdturnerinoz

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Posted 7 years ago

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mdturnerinoz

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Yes, this is what is happening to me on BOTH my Macs BTW; both are Mac OS 10.8.1 with the one I discovered the problem on being a MacMini 2011 and the other a MacMini 2009 (not retina displays on either one and no double monitors etc..).
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Carmen Cerino Jr

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Official Response
We have been able to reproduce this issue. If you contact tech support, they can provide you with a work around for this issue.
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Carmen Cerino Jr

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Also to clarify this issue. This will happen anytime you close editor with a video capture selected.
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mdturnerinoz

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Thanks. I have opened up case number #120914-000019 with tech support. I take it this will be officially fixed in an upcoming release post (2.12)?
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mdturnerinoz

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Sorry, 2.1.2 is what I meant ...
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Carmen Cerino Jr

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Yup it will be fixed officially in the next release. Sorry again for the inconvenience.
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Bob Cancilla

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Hey folks, just got the new Snagit 2.1.2 fix after upgrading to Mountain Lion 10.8.2 on my Mac. Unfortunately this has caused a number of problems. I clicked on the little pop-out widget I have hidden on the left side of my monitor and nothing happened. I had to literally drag the little thing own to reveal the capture button.

That done my computer froze to the point I had to do a hard boot.

Look, I know you guys are playing catch up to Apple, but these are a bit of a nuisance. Hope you can find and fix this soon.

Thanks and keep up the great work.

This reply was created from a merged topic originally titled
Some bugs in Snagit 2.1.2 for Mac.
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Ralph Alvy

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Has this been fixed or not?
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Bob Cancilla

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It seems to have been fixed. I use Snagit constantly and it is now behaving quite nicely. I should have posted sooner. Once again the folks at Techsmith have come through!

My only remaining issues are the push for full compatibility on the MAC with all the features on the Windows Version... If only the Windows and MAC folks would talk to each other :-)
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Ralph Alvy

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I thought 2.1.2 froze your Mac.
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Ralph Alvy

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Ok, I tried 2.1.2. It seemed to work, but after doing a video capture I could no longer pop it out. I have to drag it out from that point on. But that doesn't freeze my Mac Mini. It's still inconvenient, so I'll go back to the 2.1.0 again.
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Bob Cancilla

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Ralph,

You are correct, I was screaming about that. I do not know what resolved the issue. There have been a bunch of updates from Apple to the OS and I just recently downloaded a new version of the Java JVM (I don't know if this is Java or not), but my guess is that TechSmith was the victim of Mountain Lion which has not been one of Apples best software releases (although they ship fixes fairly quickly).

If you have not been implementing the Apple fixes then by all means do so, my guess is that is where the real problem lies.
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Ralph Alvy

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Just made sure to update OSX (Lion) and problem still there.
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Bob Cancilla

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Ralph,

I just noticed you said OSX (Lion). I'm on Mountain Lion or (OSX 10.8.2) Click the Apple and then about to get the OSX version number. I don't know if this is the issue maybe one of the TechSmith guys will jump in.

I just recorded a short video and it worked fine too. That was actually the first time I used the video capture and it was great. I also updated my Java JVM this morning to Oracle's 7.1. I have no idea which one resolve the issue but I am working just fine at the moment.
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Ralph Alvy

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This topic should not be marked as Solved. I have gone back to 2.1.0 again.

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