Capturing HD from Webcam (1920x1080 30fps)

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  • Updated 3 weeks ago
I am using a Logitech c920 webcam, which is capable of full HD recording at 1920x1080 30fps. However, Camtasia tells me it will only do 5fps at 1920x1080. It will record 30fps at 1600x896 but that is the highest the 30fps goes. If I use other software, it handles the 30fps without an issue. What can I do to get the better resolution?

In case it matters, I am running the latest version (8.4) of Camtasia, the latest video card drivers (for a Radeon R7 360) and the latest updates for Windows 10. My system has a SSD and 16GB of RAM as well.
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Tim

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Posted 4 years ago

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hawkmankt

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Have you tried recording with Logitech's software and then imported the footage into Camtasia? I'm guessing it's just a matter of Win10 being so new and either Logitech or Techsmith not playing quite nice with it.

I know that we could capture straight through Final Cut Pro, but always chose to use the video card's native software and then converted to import into FCP.


(I could easily be wrong about the Win10 updates BTW.)
(Edited)
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Tim

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I've considered it and I can do that. The problem is that it is inconvenient. If I want to record just the webcam I'll have to use different software and then import it. If I want to record my webcam with my screen, I'll have to use Camtasia. It seems like extra work when it should be possible to do everything in one place. 
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hawkmankt

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Good point. I wasn't even considering that aspect of capturing your selfie whilst screen capping. I wonder if you can run the Logitech software while doing the screen cap and then marry them up in the timeline afterwards so they're in sync.

Just thinking of a workaround.

P.S. I think it should just work as well. Not sure why it doesn't.

(Edited)
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Aaron

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Hi me,

If you disable the 'right-light' setting, does 30 fps become available?  (from the tip in https://forums.logitech.com/t5/Webcams/Recording-at-30FPS-with-the-C920/td-p/832334 )

Regards,

Aaron
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Tim

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No, that didn't work either. I turned off "Right-Light", Auto-focus, and all of the other auto items just in case. It still won't record at 30fps. I even restarted Camtasia after making the changes to be sure the webcam restarted with the latest settings and it still didn't help.
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rcwalsh

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I have this problem too.  I've been really disappointed in Camtasia.
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Greg Kozma

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I have this same issue. Frustrating...
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r

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Hi everyone, I know it's a long time ago but how did you solve this problem I am having the exact same problem right now (apr 2018)
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Sven Woltmann

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It seems that there is no solution to this problem. I have it too, and the tech support from Camtasia says they're not planing to fix it.

My support ticket (German): 
https://support.techsmith.com/hc/de/requests/489085 

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David Mekersa

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That's a shame this issue is not resolved. OBS is dealing perfectly with HD + 30FPS for the Wecam, not using the system option window.  I paid a lot of money for Camtasia and it cannot do as a free software? Camtasia team can just open OBS source code and see how they do!
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Taha Anwar

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Does this problem still exists as of  november , 2019 ?
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Joe Morgan

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Yes